Alexa Skill bug -- Echo Show 5 & 1st gen Dot only

Plex Players
,
1

Searched all over on this one, I can’t find a forum entry.

Summary

  • We have 9 Echo devices in our house
    • 6 2nd gen Dots
    • 1 1st gen Dot
    • 1 Echo Show 8
    • 1 Echo Show 5
  • When I query an Echo “Alexa, ask Plex to play the playlist Foo Fighters.” On most of our Echos my Foo Fighters playlist plays.
  • On the first gen Dot and ES5

    Uh oh something went wrong, I’ve alerted the Plex team so they can take a look

  • I’ve tried rebooting both, no dice
  • This has been happening for about 10 days now

Questions

  1. Any troubleshooting tips?
  2. What am I doing wrong?

Thanks for looking,
Casey Wise

3

Can you share the server logs right after issuing a command via the Alexa

4

Greatly appreciate the response, @BigWheel

  • Running Plex server on Ubuntu 20.04.4 LTS
  • Log location
    /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs/Plex\ Media\ Server.log
  • Only seeing DEBUG messages, no error/critical/fatal
    Jun 10, 2023 09:22:29.613 [0x7f523169fb38] DEBUG - NetworkInterface: received Netlink message len=64, type=RTM_NEWLINK, flags=0x0
Jun 10, 2023 09:22:29.613 [0x7f523169fb38] DEBUG - NetworkInterface: Netlink information message family=0, type=1, index=3, flags=0x1003, change=0x0
Jun 10, 2023 09:22:29.613 [0x7f523169fb38] DEBUG - Network change.
Jun 10, 2023 09:22:29.613 [0x7f523169fb38] DEBUG - NetworkInterface: Notified of network changed (force=0)
Jun 10, 2023 09:22:29.614 [0x7f523169fb38] DEBUG - Network change notification but nothing changed.

Thank you,
Casey Wise

5

Not looking for errors but to see if the request from one of those two devices even reached it. A coworker has an Echo Show 5 and is not seeing an issue so we were suspecting it might be a network issue like not being on the same subnet.

6

GOT IT!

TLDR: Disabled/re-enabled Alexa skill

  • My router is a Nighthawk MR80. Nosed around the advanced/admin stuff, never looked around for network topography, couldn’t find anything subnet-related or any sort of logical network segerations/divisions. My guess is all devices live in the same subnet which this UI abstracts us away from (looks like a 192.168.1.0/24 CIDR).
  • Noticed it’s QOS settings were low, granted highest priority, no luck.
  • ES5 was on the 2.4ghz wifi, switched to 5ghz, no luck
  • Factory reset the ES5, no luck

Thanks for your help @BigWheel !