everytime it doesnt work go to your Alexa app and look at activity and report for each voice request if it worked or not. Once they see a BUNCH of voice commands that didnt result in the desired outcome then they will escalate it.
i did that early on in the past and it worked. used to NEVER work then ti Worked fine with all my FLAC files not just mp3s
but now its broken again to an extent but works … see my post below with my update on 11/2921 describing what I found out was happening
See screen caps below
Pix #1
Alexa App on phone
Go to “MORE” then “ACTIVITY” in the bottom of the app and you can see all your voice commands you sent to any of your Alexa devices and give feedback if it worked or not so they can fix it if it didnt
Pix #2 after you pick one of the recent voice activities that shows up on the list you can provide feedback YES/NO it worked or didnt
Hope this is helpful
