To clear this error, I had to disconnect the HDHomeRun. Then run the HDHomeRun software on my computer. (I just tuned a few random channels before closing.) Finally re-connect the HDHomeRun. Quite a pain. But less of a pain than going up to the attic to toggle the power.
Iām having this issue with 1.9.6 and an HDHomeRun Connect for a single channel. Just started out of the blue.
I encountered this problem also - running Plex Version 1.9.7.4460 , Media server running on a Win10 PC, using HD Homerun Quatro. I went thru all the settings and another post mentioned the Plex setting Web/Settings/Quality and to make sure that was turned to āBetaā - mine was off so I updated it and that fixed my problem - so far.
I am having the same issue as everyone above describes. How do we get a ticket submitted so they can fix it? Or do they monitor their own forums looking for issues people talk about?
Please make sure you are running the latest Beta version and have dubug logging turned on.
Duplicate the problem and then grab the log zip file and upload it here along with the channel number you were trying to watch.
Carlo
Another discussion on this issue:
https://forums.plex.tv/discussion/294892/plex-dvr-trying-to-watch-live-tv-but-get-error-unable-to-tune-channel-no-parts/p2
This is happening to me as well, and I get the message āunable to tune channel (timed out)ā when trying to tune one particular channel (10.1) while all others are fine. Iām on a Hauppage QuadHD PCIe tuner. Running latest Plex beta 1.10.0.4523 on Windows 10 latest build on a dedicated server. Iāve attached logs that were generated just after this happens.
Iāve tried the following things to resolve it to no avail:
- Server reboot
- PMS repair install and reboot
- Removed tuners and re-added them
Suggestion: If multiple devices are available and one tuner/device is unable to tune the channel, cycle through other available devices. I have two separate devices (hdhomerun + hauppauge) yet it seems to give up after one failure.
Iāve moved from a Windows PMS server to Ubuntu. Completely reset everything, new install from scratch. I just had this happen againā¦
See attached log
Recording should have started at 22:00, and you can see a failed manual tune attempt near the end. Same error again, āUnable to tune partsā, resolved with a PMS service restart.
Ended up missing this entire recording because itās unnecessarily obnoxious to force a single recording of a series and even with partial allowed the series recording wonāt pick up whatās left of the show following service restart.
Throwing this out thereā¦ I have an nvidia shield on the network, which has had issues with live channels + hdhomerun devices for a month or so now. I just disabled live channels on a hunch that maybe itās messing things up even though iām not using it. Time will tell.
@cayars said:
Please make sure you are running the latest Beta version and have dubug logging turned on.Duplicate the problem and then grab the log zip file and upload it here along with the channel number you were trying to watch.
Carlo
@cayars said:
Please make sure you are running the latest Beta version and have dubug logging turned on.Duplicate the problem and then grab the log zip file and upload it here along with the channel number you were trying to watch.
Carlo
@cayars said:
Please make sure you are running the latest Beta version and have dubug logging turned on.Duplicate the problem and then grab the log zip file and upload it here along with the channel number you were trying to watch.
Carlo
Lot of steps for something we are paying for. Plex should be aware of this issue and fix it ASAP instead of writing cute blog posts.
Itās only a lot of steps if you plan to do it three times. 
All I asked is to duplicate the problem and then upload the log zip file that is produced when you click a button. Donāt think it gets to much easier than that. LOL
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Iām having the same issue. HDHomerun works on the native app, but not on Plex. It has worked until just the last couple of days. i re-installed and it worked for a few hours and then stopped on all channels again. My log file is attached.
Iām attaching my logs as well. I can tune the HDHR stream using VLC without issues all day long but Plex will periodically be unable to tune the same one despite having an open tuner.
One thing I noticed after the last time it happened is the HDHR shows a client connected despite me having shutdown all streams. It seems like Plex still had one open and that may have interfered with it trying to tune into another channel afterward?
At this point every connection to my local PMS fails and Iām forced to restart it before I can do anything with it again, including retrieving server logs. The issue pops up on both Roku and Chrome for me. Things work fine after the restart but itās only a matter of time before it happens again.
HDHR Extend
Plex 1.10.1.4602 on Qnap
Any progress on this? I canceled my TV services 2 weeks ago and went all in on Plex because it was working so well with my CableCARD which I canāt say now that Iām using an OTA antenna.
Iām having to restart PMS on a daily basis because it locks up after a half dozen or so channel tunes. Several times that hasnāt done it and a hung process means having to reboot my Qnap to kill it off completely. The tuner is always up and working when connecting via other apps so itās definitely isolated to PMS.
I updated to beta version 1.11.1.4730 a few days ago and itās still definitely an issue. There are other users reporting the same problem across various device types in other threads, too.
What can we do to help move this along?
Maybe itās too soon to tell but I updated to beta version 1.11.1.4760 and havenāt had the issue yet after several days. I was previously having to restart PMS at least once a day or every 4-5 channel tunes. I havenāt had to do it since updating to this new version over the weekend.
Iām hopefully optimistic but weāll see.
At this point Iām going to call my issue resolved. I havenāt had the problem occur in nearly 2 weeks since beta version 1.11.1.4760 (and later since Iāve updated a few times since then).
Although it didnāt really get acknowledged here as an issue by Plex, thanks to whichever phantom dev spent some time working on this for us. Itās working well again on my Qnap and I hope others are seeing positive results, too.
Same problem. Server Version 1.11.3.4803 running on Windows 7. HDHomeRun Extend tuner. Fire Stick client. A single channel will stop working, unable to tune. Have to restart the PMS to recover use of the channel. Never happens with the HDHomerun software. Just started using Plex today. It locked up on a channel twice today. Rebooted the Windows 7 machine the first time, solving the problem. Just restarted the PMS to fix the problem second time. It appears the following are the relevant lines from the server log file.
Feb 20, 2018 16:15:21.894 [8172] DEBUG - DVR:Grabber: Setting timer to stop grab of 'Live TV - Session' in 300 seconds.
Feb 20, 2018 16:15:21.894 [8172] DEBUG - DVR:Grabber: Waiting for a tuner (2 available).
Feb 20, 2018 16:15:21.894 [8172] DEBUG - DVR:Grabber: Allocated a tuner (1 left)
Feb 20, 2018 16:15:21.894 [8172] ERROR - DVR:Recorder: Error 3 (The recording was aborted) starting the record, shutting things down.
Feb 20, 2018 16:15:21.894 [8172] DEBUG - DVR:Grabber: Cleaning up rolling grab for channel 5.1.
Feb 20, 2018 16:15:21.894 [8172] DEBUG - DVR:Grabber: Freed a tuner (now 2 available)
Feb 20, 2018 16:15:21.894 [8172] DEBUG - DVR:Grabber: Operation for Live TV - Session completed with status error (The recording was aborted)
Feb 20, 2018 16:15:21.894 [8172] DEBUG - Activity: Ended activity 86b774de-9a03-4386-b4b8-1e7e938dfa23.
Feb 20, 2018 16:15:21.894 [8172] DEBUG - DVR:Grabber: Cleaning up rolling grab for channel 5.1.
Feb 20, 2018 16:15:21.894 [8172] ERROR - DVR:Grabber: Starting media grab failed.On the most recent version of PlexPass server on Ubuntu server 18.04. Only one channel gives the āno partsā error. VLC works fine. By this point, someone at Plex must have an idea what is causing the issue, right? I just want to be pointed in the right direction.
My next step is to set up Emby to see if it has the same errors. If it works fine, then Iām going to have to stick with it and cancel my plexpass subscription.
Iām getting the error āUnable to tune channelā but I donāt see the (No Parts) portion of it. Hereās my log attached. Itās channel 29. Is there still no resolution to this?
