First during the emmys and now during MLB playoffs, “Unable to tune channel (No parts)” on a single channel. Both times I checked 10+ of the other channels and all work, but the one. Rebooting fixed it last time but now I am not near the server so no way to reboot.
Any ideas what is causing this issue, both times I had an issue was during these live shows that had late EPG info being updated, could that be related?
I have the problem after a while, but then also on multiple channels. Only a restart of the server resolves the problem.
I have same problem.
I also get a message saying that I need to stop recording or watching programs before turning to a channel when I know the channels are not being watched or recorded (no other users or friends and no scheduled or active recordings listed ).
I also had the same problem. Running Plex Server 1.9.5 on Nvidia Shield with HDHomeRun Connect.
Throwing in my two cents - same problem here. Restarting the server fixes it, but the problem always comes back eventually. Getting pretty frustrating, as recordings are being missed because of this. I’m running Version 1.9.4.4325 and it happens mainly on the web client, but has happened on my Fire TV and Roku stick as well.
Also, I am using both a HD Homerun Connect and an older HD Homerun Dual tuner.
This happens to me (PMS running on Ubuntu server 17.04, wintv quad) as well on the ROKU, android and web client, but only on the local Fox channel. Sometimes tuning another channel and then retrying Fox works, but most often it’s necessary to restart the plexmediaserver service. Usually when it happens there is the following in syslog:
Oct 28 06:37:09 Ryzen-Server kernel: [147328.119392] cx23885: cx23885[1]: mpeg risc op code error
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120154] cx23885: cx23885[1]: TS1 B - dma channel status dump
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120158] cx23885: cx23885[1]: cmds: init risc lo : 0xf9bf7000
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120162] cx23885: cx23885[1]: cmds: init risc hi : 0x00000000
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120165] cx23885: cx23885[1]: cmds: cdt base : 0x00010870
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120172] cx23885: cx23885[1]: cmds: iq base : 0x00010630
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120176] cx23885: cx23885[1]: cmds: iq size : 0x00000010
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120182] cx23885: cx23885[1]: cmds: risc pc hi : 0x00000000
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120189] cx23885: cx23885[1]: cmds: iq rd ptr : 0x0000418c
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120196] cx23885: cx23885[1]: cmds: pci target lo : 0xf911c000
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120202] cx23885: cx23885[1]: cmds: line / byte : 0x00150250
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120207] 0x18000250 [ write sol count=592 ]
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120213] 0xf911bdb0 [ INVALID sol irq1 20 cnt0 resync 13 12 count=3504 ]
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120220] 0x00000000 [ INVALID count=0 ]
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120225] 0x140000a0 [ write eol count=160 ]
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120230] 0x1c0002f0 [ write sol eol count=752 ]
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120238] cx23885: cx23885[1]: iq 2: 0x00000000 [ arg #2 ]
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120242] 0x1c0002f0 [ write sol eol count=752 ]
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120250] cx23885: cx23885[1]: iq 5: 0x00000000 [ arg #2 ]
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120254] 0x00000000 [ INVALID count=0 ]
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120259] 0x00000000 [ INVALID count=0 ]
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120263] 0x1c0002f0 [ write sol eol count=752 ]
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120271] cx23885: cx23885[1]: iq a: 0x00000000 [ arg #2 ]
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120275] 0x1c0002f0 [ write sol eol count=752 ]
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120283] cx23885: cx23885[1]: iq d: 0x00000000 [ arg #2 ]
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120287] 0x1c0002f0 [ write sol eol count=752 ]
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120295] cx23885: cx23885[1]: iq 10: 0x00000000 [ arg #2 ]
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120297] cx23885: cx23885[1]: ctrl: 0x00010630 -> 0x10690
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120304] cx23885: cx23885[1]: ptr2_reg: 0x00010898
Oct 28 06:37:09 Ryzen-Server kernel: [147328.120310] cx23885: cx23885[1]: cnt2_reg: 0x00000005
Same error, trying to tune one channel. Others work (including other .x channels on the same frequency). 1.9.6.4385 Plex Pass server running on Fedora 26, tried both Roku app and web client. Using the HDHomeRun app on a PC tunes the channel OK. HDHomeRun Connect hardware.
Restarting the server fixed it. I suppose for now I could add a cron job to reset it once a day, but since I just got the HDHomeRun yesterday I have no clue on how frequent this would occur.
Yuppers this is definitely a PLEX issue ONLY. My local Fox station will no longer play. Same error. If I launch VLC or the HDHomerun app directly, that same channel plays fine. So if my OTA and VLC can play the channel Plex should be able to do it.
Same error with me using Hauppauge WinTV-quadHD. Intermittent if I retry over and over it eventually connect the channel. When I use direct tv app from hauppauge not issue. Tested signal strength from card and it is good.
Running plex 1.9.6.4385.
It’s only for Apple TV so it’s not an option for my Roku’s but the Channels App is flawless. It was the best $24 I ever spent for an app. I wish Plex Live TV was working half as good. I still love Plex but they really have to step up their game for Live TV. They should check with the developers of Channels to see how they have perfected Live TV
I have the same problem, running Plex Server on Windows and HDHomerun
I too am having this issue but just with my Connect.
I purposely set mine up since the EPG issue started with all my local broadcast HD stations ONLY selected in my Connect settings.
In my Prime I have SD stations enabled.
If I try to watch live TV via Chrome it fails with the same “Unable to tune channel (No parts)” error if I try to watch a station that is only programmed on the Connect, but stations on the Prime work.
FTR they all work in the Silicon Dust HD HomeRun app fine even if I unplug my Prime. The Connect is DEFINITELY receiving TV.
Just thought I’d chime in that I am getting this as well. PMS 1.9.5.4339 on FreeBSD. HDHomerun Dual, Firmware: 20170930.
Channel can be tuned just fine with the HD HomeRun app.
Expensive but EASY fix. Buy an Apple TV and the $24 app called Channels. Problem resolved. No Plex server or software needed. Live TV perfected
That’s not a fix but a workaround that will only help some people. Not everyone uses a HDHomeRun.
You can also use a ShieldTV or other AndroidTV based box with the FREE LiveChannels app for viewing LiveTV. This is the app of choice I use right now. LiveChannels can use your HDHomeRun as well as allow you to add PlutoTV and your own IPTV channels as well. LiveChannels can also be setup do DVR functions as well.
Neither of these choices allows you to stream your content outside your home to a friend/family or to your mobile while out and about. For that you need to consider something like the HDGrandSlam Plex Plugin Channel.
These are all viable ways to handle LiveTV at present but the ideal would be to run it all through PlexTV as that has additional benefits you might not realize. Example if 3 devices are currently using Apple Channel or Android LiveChannels to watch CNN then all 3 tuners are used on your Prime. With Plex only one tuner is needed for all people watching that channel and this includes DVR at the same time.
Carlo
I just downloaded update 1.9.6.4401-53fa66811 and this has improved my system significantly. I still get an unable to tune channel message periodically, but so far it has always tuned on the second attempt. Still inconvenient and my be an issue for recording, but at least I can watch live tv. My unable to tune channel message no longer has the “(No Parts)” part of the message.
Same problem here on latest server build. Restart of the server fixes it but comes back eventually.
Hauppauge tuner. Win 7 server.
Signal is strong and channels play immediately through the Hauppauge software.
I thought the new build improved the problem, but as the previous post indicated, I think the improvement was linked to the restart of the server. Restarting the server fixes it for a period of time. Seems like a memory leak type of problem.
I’m also seeing this error, Version 1.9.7.4441. Using the Silicon Dust App on my Shield or FireTV solves allows me to tune. Nothing is thrown in the silicon dust logs. Fios/Velocity.
I’m also seeing this error, Version 1.9.7.4441. Using the Silicon Dust App on my Shield or FireTV solves allows me to tune. Nothing is thrown in the silicon dust logs. Fios/Velocity.
