Playback Error, "Unable to tune channel (no parts)"

General Discussions Plex Features
1

Hello,

In need of some help, I am at a total loss on this. I am running Plex Version 1.8.4.4249. My system has two tuners in it, both on the approved list. One WinTVQuad PCI and one HDHomeRun Connect. Often times, I am getting the error show below. I have tried isolating the issue by removing overlapping channels from the lineup. IE: if the WinTVQuad has channel 4.1 enabled, it is not enabled on the HDHomerun Connect. Regardless of what I change, this error keeps popping up and it happens across ALL channels at different times. It is also causing the DVR to NOT record shows.

During these times NO other tuners are in use. Its like the system thinks all its tuners are busy.

I would REALLY like this to work…


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2

I am seeing the same issue. Although I only have the HDHomeRun Connect device. Still…same problem. Any ideas anyone?

3

Same thing - I just changed internet yesterday so I thought it was that, but I have shows that didn’t record prior to that. I’ve tried rebooting the HD Homerun as well as the server. Same results…

4

In my experience using live tv on the web causes this.

5

I’m having the same issue. Running an HDHomeRun Extend and Plex is running on my Synology RS815+. If I switch to another channel, playback works (barring freezes) then I can go back to the first channel that was reporting the error.

6

I’ve seen that recently too… I’ve also had the same issue when trying to record too. I just switched to a new server, so I thought that was related somehow, but it sounds like others are getting it too.

7

I’m also getting the same issue frequently. I’m using a Hauppauge WinTV-dual HD, also having issues with the odd show just not recording, the error being along the lines of “an unknown error occurred”.

8

I have this as well on both the WinTV-dual HD and xbox usb tuner (connecting to PC) I don’t have a solid solution, but I take the steps below which seems to get it going again.

  1. Transcoder settings:
    Change all trans-coding options (quality, x264 preset, and max simultaneous transcodes), save, then change them back to your preferred settings, save.
  2. Live TV & DVR Settings:
    Disable all enabled channels, save, Enable all or enable channel of choice (I only enable one at a time), save
  3. Go to Programming Guide, start desired channel.
    I sometimes get a prompt to cancel some channels that claim to be recording or streaming, which I cancel then again choose the channel to stream.

Hope this helps somebody. It was driving me nuts not being able to see my Hawks loose this past weekend!

9

The same is happening to me too. Really trying to cut my DirecTV cord, but this is hindering it.
This morning I looked at my Recording Schedule and noticed that one show was showing “Aborted.” When I try to tune to it via the Web browser, it gave me the Unable to tune channel (no parts) error message. I can tune to and watch other channels live with no issue. I can use the HD HomeRun app on my phone and tune to the channel that is giving me the error too.
I forced a download of the EPG and tried again. This time I got Unable to tune channel (timed out). After waiting a few seconds and trying again I got Unable to rune channel (no activity).
After a reboot of my PMS the channel tunes in with no problem. It also started recording the episode too. I do not want to have to reboot my PMS daily if I don’t have too.

PMS Version 1.9.0.4252 running on Ubunutu Server 17.04
Using Chrome 61 but also seeing the issues on my Amazon Fire TV.
My PMS is in VMware (not sure if this has any impact or not.) 16 GB RAM and 4 vCPU’s assigned. My library storage is via a MFS mount point to my NAS across a 1 GB copper Ethernet.

Any suggestions or comments?

10

Same problem here. WinTVDualHD.

11

I have error Playback Error, "Unable to tune channel " with European version of HDHomeRun.
how to resolve?

12

Same issue here!

13

Just got it again, with recordings failing. Can’t tune to live tv, but I can tune to it just fine with the hdhomerun app. Another channel is recording and can play back video just fine. Looks like plex isn’t going to work as an OTA DVR for me. Working 90% of the time just isn’t convenient.

Sep 25, 2017 20:27:00.798 [6376] DEBUG - DVR:Grabber: Saving recording to E:\TVShows.grab\20737c8fe1b2308451797d23c6b82c60943f59c7
Sep 25, 2017 20:27:00.798 [6376] DEBUG - DVR:Grabber: Going to record for 2160 seconds, final URL is http://192.168.1.174:5004/auto/v5.1
Sep 25, 2017 20:27:00.798 [6376] DEBUG - DVR:Grabber: Setting timer to stop grab of ‘Me, Myself & I - E1 - Pilot’ in 2160 seconds.
Sep 25, 2017 20:27:00.798 [6376] DEBUG - DVR:Grabber: Waiting for a tuner (1 available).
Sep 25, 2017 20:27:00.798 [6376] DEBUG - DVR:Grabber: Allocated a tuner (0 left)
Sep 25, 2017 20:27:00.798 [6376] ERROR - DVR:Recorder: Error 3 (The recording was aborted) starting the record, shutting things down.
Sep 25, 2017 20:27:00.798 [6376] DEBUG - DVR:Grabber: Freed a tuner (now 1 available)
Sep 25, 2017 20:27:00.798 [6376] ERROR - DVR:Recorder: Error 3 (The recording was aborted) starting the record, shutting things down.
Sep 25, 2017 20:27:00.798 [6376] DEBUG - DVR:Grabber: Operation for Me, Myself & I - E1 - Pilot completed with status error (The recording was aborted)

14

So it looks like there hasnt been any update to this thread in a couple weeks but I figured I would post here as well to see if anyone has had any traction. I get the no parts error when trying to tune to 9.1 (ABC) via plex web, on my ios I get live recording failed, unable to start session. I am using an HDhomerun Extend. I just tried their app and it tuned into that channel without any issue so I know its not the tuner. All other channels work just fine. Below is from the log file if that helps at all:

Oct 10, 2017 20:41:01.874 [0x7f448abfc700] DEBUG - DVR:Subscription: Moving end of rolling sub for ‘Live TV - Session’ to 2017-10-10 20:46:01.
Oct 10, 2017 20:41:01.875 [0x7f448abfc700] DEBUG - Activity: registered new activity 6d746067-b294-4e47-86f6-6b29e4dd65d6 - Processing subscriptions
Oct 10, 2017 20:41:01.875 [0x7f448abfc700] DEBUG - DVR:Subscription: Scheduling subscriptions.
Oct 10, 2017 20:41:01.877 [0x7f448abfc700] DEBUG - DVR:Subscription: Initialized 1 schedulers.
Oct 10, 2017 20:41:01.878 [0x7f448abfc700] DEBUG - DVR:Subscription: Starting with 1 grabs, scheduled 0 active ones preemptively.
Oct 10, 2017 20:41:01.878 [0x7f448abfc700] DEBUG - DVR:Schedule: Attempting to schedule the item ‘Live TV - Session’.
Oct 10, 2017 20:41:01.878 [0x7f448abfc700] DEBUG - DVR:Schedule: Trying airing at 2017-10-10 19:07:29 on channel 9.1.
Oct 10, 2017 20:41:01.878 [0x7f448abfc700] DEBUG - DVR:Schedule: Device 0 tuner 0 scheduled recording between 2017-10-10 19:07:29 and 2017-10-10 20:46:01 on channel 9.1.
Oct 10, 2017 20:41:01.878 [0x7f448abfc700] DEBUG - DVR:Grabber: Setting timer to stop grab of ‘Live TV - Session’ in 300 seconds.
Oct 10, 2017 20:41:01.878 [0x7f448abfc700] DEBUG - DVR:Subscription: Scheduled all subscriptions in 2 ms.
Oct 10, 2017 20:41:01.878 [0x7f448abfc700] DEBUG - Activity: Ended activity 6d746067-b294-4e47-86f6-6b29e4dd65d6.
Oct 10, 2017 20:41:01.878 [0x7f448abfc700] DEBUG - DVR:Subscription: There are 1 grabs at the end.
Oct 10, 2017 20:41:16.853 [0x7f44a2bfe700] DEBUG - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Oct 10, 2017 20:41:16.853 [0x7f44a2bfe700] DEBUG - Auth: authenticated user 1 as numbers1thru9
Oct 10, 2017 20:41:16.853 [0x7f44a2bfe700] DEBUG - Auth: Came in with a super-token, authorization succeeded.
Oct 10, 2017 20:41:16.853 [0x7f449dbfe700] DEBUG - Request: [172.16.15.117:64493 (Allowed Network)] POST /livetv/dvrs/2/channels/9.1/tune (5 live) TLS GZIP Signed-in Token (numbers1thru9)
Oct 10, 2017 20:41:16.853 [0x7f449dbfe700] DEBUG - DVR:Subscription: Starting a new rolling subscription for session r0ugrrb2rcd0pkd4cyq03lva channel 9.1.
Oct 10, 2017 20:41:16.879 [0x7f449dbfe700] DEBUG - Activity: registered new activity 747a0283-f34e-48c1-b58e-02e110e541b9 - Processing subscriptions
Oct 10, 2017 20:41:16.880 [0x7f449dbfe700] DEBUG - DVR:Subscription: Scheduling subscriptions.
Oct 10, 2017 20:41:16.882 [0x7f449dbfe700] DEBUG - DVR:Subscription: Initialized 1 schedulers.
Oct 10, 2017 20:41:16.882 [0x7f449dbfe700] DEBUG - DVR:Subscription: Starting with 1 grabs, scheduled 0 active ones preemptively.
Oct 10, 2017 20:41:16.882 [0x7f449dbfe700] DEBUG - DVR:Schedule: Attempting to schedule the item ‘Live TV - Session’.
Oct 10, 2017 20:41:16.882 [0x7f449dbfe700] DEBUG - DVR:Schedule: Trying airing at 2017-10-10 19:07:29 on channel 9.1.
Oct 10, 2017 20:41:16.882 [0x7f449dbfe700] DEBUG - DVR:Schedule: Device 0 tuner 0 scheduled recording between 2017-10-10 19:07:29 and 2017-10-10 20:46:01 on channel 9.1.
Oct 10, 2017 20:41:16.882 [0x7f449dbfe700] DEBUG - DVR:Grabber: Setting timer to stop grab of ‘Live TV - Session’ in 285 seconds.
Oct 10, 2017 20:41:16.882 [0x7f449dbfe700] DEBUG - DVR:Schedule: Attempting to schedule the item ‘Live TV - Session’.
Oct 10, 2017 20:41:16.882 [0x7f449dbfe700] DEBUG - DVR:Schedule: Trying airing at 2017-10-10 20:41:16 on channel 9.1.
Oct 10, 2017 20:41:16.882 [0x7f449dbfe700] DEBUG - DVR:Schedule: Device 0 tuner 0 scheduled recording between 2017-10-10 20:41:16 and 2017-10-10 20:46:16 on channel 9.1.
Oct 10, 2017 20:41:16.882 [0x7f449dbfe700] DEBUG - DVR:Grabber: Starting grab immediately for ‘Live TV - Session’ and we’re 0 seconds in already.
Oct 10, 2017 20:41:16.883 [0x7f449dbfe700] DEBUG - DVR:Subscription: Scheduled all subscriptions in 3 ms.
Oct 10, 2017 20:41:16.883 [0x7f449dbfe700] DEBUG - Activity: Ended activity 747a0283-f34e-48c1-b58e-02e110e541b9.
Oct 10, 2017 20:41:16.883 [0x7f449dbfe700] DEBUG - DVR:Subscription: There are 2 grabs at the end.
Oct 10, 2017 20:41:16.883 [0x7f449dbfe700] DEBUG - DVR:Subscription: Waiting for media grab to start.
Oct 10, 2017 20:41:16.883 [0x7f4479bfd700] DEBUG - DVR:Grabber: Starting operation for ‘Live TV - Session’.
Oct 10, 2017 20:41:16.884 [0x7f4479bfd700] DEBUG - Activity: registered new activity 1da8b2d5-5a0a-4cf7-b9c1-2a919a157129 - Recording
Oct 10, 2017 20:41:16.884 [0x7f4479bfd700] DEBUG - DVR:Grabber: HDHomerun starting a media grab on device device://tv.plex.grabbers.hdhomerun/10573073 (Silicondust HDHomeRun EXTEND, supported) tuner 0.
Oct 10, 2017 20:41:16.884 [0x7f4479bfd700] DEBUG - DVR:Grabber: Creating custom segmented recorder for grab for channel 9.1
Oct 10, 2017 20:41:16.884 [0x7f4479bfd700] DEBUG - HTTP requesting GET http://172.16.15.120:80/lineup.json
Oct 10, 2017 20:41:16.925 [0x7f4479bfd700] DEBUG - HTTP 200 response from GET http://172.16.15.120:80/lineup.json
Oct 10, 2017 20:41:16.926 [0x7f4479bfd700] DEBUG - DVR:Grabber: Setting timer to stop grab of ‘Live TV - Session’ in 300 seconds.
Oct 10, 2017 20:41:16.926 [0x7f4479bfd700] DEBUG - DVR:Grabber: Waiting for a tuner (2 available).
Oct 10, 2017 20:41:16.926 [0x7f44a6276700] DEBUG - DVR:Subscription: Destroying rolling subscription for channel 9.1.
Oct 10, 2017 20:41:16.926 [0x7f4479bfd700] DEBUG - DVR:Grabber: Allocated a tuner (1 left)
Oct 10, 2017 20:41:16.926 [0x7f4479bfd700] ERROR - DVR:Recorder: Error 3 (The recording was aborted) starting the record, shutting things down.
Oct 10, 2017 20:41:16.926 [0x7f4479bfd700] DEBUG - DVR:Grabber: Cleaning up rolling grab for channel 9.1.
Oct 10, 2017 20:41:16.926 [0x7f4479bfd700] DEBUG - DVR:Grabber: Freed a tuner (now 2 available)
Oct 10, 2017 20:41:16.926 [0x7f4479bfd700] DEBUG - DVR:Grabber: Operation for Live TV - Session completed with status error (The recording was aborted)
Oct 10, 2017 20:41:16.926 [0x7f4479bfd700] DEBUG - Activity: Ended activity 1da8b2d5-5a0a-4cf7-b9c1-2a919a157129.
Oct 10, 2017 20:41:16.926 [0x7f449dbfe700] ERROR - DVR:Subscription: Rolling media grab failed to start.
Oct 10, 2017 20:41:16.926 [0x7f449dbfe700] DEBUG - DVR:Grabber: Cancelling operation for ‘Live TV - Session’ with status cancelled.
Oct 10, 2017 20:41:16.926 [0x7f449dbfe700] DEBUG - DVR:Grabber: Operation was active, stopping recorder.
Oct 10, 2017 20:41:16.926 [0x7f449dbfe700] DEBUG - DVR:Grabber: We’ve cancelled the grab with 300 seconds remaining.
Oct 10, 2017 20:41:16.926 [0x7f449dbfe700] DEBUG - DVR:Grabber: Cleaning up rolling grab for channel 9.1.
Oct 10, 2017 20:41:16.926 [0x7f4479bfd700] DEBUG - DVR:Grabber: Cleaning up rolling grab for channel 9.1.
Oct 10, 2017 20:41:16.926 [0x7f4479bfd700] ERROR - DVR:Grabber: Starting media grab failed.
Oct 10, 2017 20:41:16.928 [0x7f449dbfe700] DEBUG - Activity: registered new activity 8b982c28-9cb9-46dd-9b50-6217da3f9634 - Processing subscriptions
Oct 10, 2017 20:41:16.928 [0x7f449dbfe700] DEBUG - DVR:Subscription: Scheduling subscriptions.
Oct 10, 2017 20:41:16.930 [0x7f449dbfe700] DEBUG - DVR:Subscription: Initialized 1 schedulers.
Oct 10, 2017 20:41:16.930 [0x7f449dbfe700] DEBUG - DVR:Subscription: Starting with 2 grabs, scheduled 0 active ones preemptively.
Oct 10, 2017 20:41:16.930 [0x7f449dbfe700] DEBUG - DVR:Schedule: Attempting to schedule the item ‘Live TV - Session’.
Oct 10, 2017 20:41:16.930 [0x7f449dbfe700] DEBUG - DVR:Schedule: Trying airing at 2017-10-10 19:07:29 on channel 9.1.
Oct 10, 2017 20:41:16.930 [0x7f449dbfe700] DEBUG - DVR:Schedule: Device 0 tuner 0 scheduled recording between 2017-10-10 19:07:29 and 2017-10-10 20:46:01 on channel 9.1.
Oct 10, 2017 20:41:16.930 [0x7f449dbfe700] DEBUG - DVR:Grabber: Setting timer to stop grab of ‘Live TV - Session’ in 285 seconds.
Oct 10, 2017 20:41:16.930 [0x7f449dbfe700] DEBUG - DVR:Subscription: Scheduled all subscriptions in 2 ms.
Oct 10, 2017 20:41:16.930 [0x7f449dbfe700] DEBUG - Activity: Ended activity 8b982c28-9cb9-46dd-9b50-6217da3f9634.
Oct 10, 2017 20:41:16.930 [0x7f449dbfe700] DEBUG - DVR:Subscription: There are 1 grabs at the end.
Oct 10, 2017 20:41:16.931 [0x7f44a33ff700] DEBUG - Completed: [172.16.15.117:64493] 200 POST /livetv/dvrs/2/channels/9.1/tune (5 live) TLS GZIP 78ms 512 bytes (pipelined: 9)
Oct 10, 2017 20:41:28.527 [0x7f448bbfe700] DEBUG - Request: [172.16.15.211:59977 (Allowed Network)] GET /web/index.html (6 live) Signed-in
Oct 10, 2017 20:41:28.527 [0x7f448bbfe700] DEBUG - Final path: /usr/lib/plexmediaserver/Resources/Plug-ins-9798172d4/WebClient.bundle/Contents/Resources/index.html
Oct 10, 2017 20:41:28.528 [0x7f448bbfe700] DEBUG - Content-Length of /usr/lib/plexmediaserver/Resources/Plug-ins-9798172d4/WebClient.bundle/Contents/Resources/index.html is 4227.
Oct 10, 2017 20:41:28.528 [0x7f44a2bfe700] DEBUG - Completed: [172.16.15.211:59977] 200 GET /web/index.html (6 live) 0ms 4227 bytes (pipelined: 1)
Oct 10, 2017 20:41:36.764 [0x7f4493bff700] DEBUG - NetworkServiceBrowser: SSDP arrived: 172.16.15.197 (http://172.16.15.197:8088/description)
Oct 10, 2017 20:41:36.764 [0x7f448abfc700] DEBUG - HTTP requesting GET http://172.16.15.197:8088/description
Oct 10, 2017 20:41:36.792 [0x7f448abfc700] DEBUG - HTTP 200 response from GET http://172.16.15.197:8088/description
Oct 10, 2017 20:41:37.306 [0x7f4493bff700] DEBUG - NetworkServiceBrowser: SSDP arrived: 172.16.15.121 (http://172.16.15.121:8008/ssdp/device-desc.xml)
Oct 10, 2017 20:41:37.306 [0x7f4489bff700] DEBUG - HTTP requesting GET http://172.16.15.121:8008/ssdp/device-desc.xml
Oct 10, 2017 20:41:37.311 [0x7f4489bff700] DEBUG - HTTP 200 response from GET http://172.16.15.121:8008/ssdp/device-desc.xml

15

I have the same issue periodically as well with my WinTV-HVR-2250 on Ubuntu with latest server and client versions.

16

I have the same issues, this is extremely frustrating. Some channels always return this error and never work. For other channels who do work, I have to restart my server nearly every day for it to come back.

Will anyone from Plex see this and help to fix the issue?

17

I am having a similar issue. I have 2 Prime Tuners and 1 Connect. Lately the Connect has stopped working with Plex. It will not tune or record through Plex. All tuners work through the View and other apps still.

18

So does anyone have any idea here? People keep posting they have the issue but no input on what may actually be the issue.

19

FYI: a related thread with the same problem has a few debugging steps that may be of use: https://forums.plex.tv/discussion/290124/can-not-get-a-certain-channel-to-watch-or-record

Still no solution though. For me, a restart of Plex server temporarily fixes the issue, but then it returns within a day – at least for my daily recurring recording.

20

Same problem here. the channel was working fine last night. now I get “Unable to tune channel (No parts)”

[UPDATE] the channel works fine on another plex server