After a lot of troubleshooting (Managed User no longer has access to Home Videos library, but Friends do - #2 by matthers), it turns out that all video files which have no rating, such as any personal home videos uploaded to Plex, are hidden when viewed by a managed user with a restricted profile due to them having NO rating. I have thousands of home video files, which are obviously not rated, not visible from a managed user account with a restricted profile.
The restriction profile says the following:
āYounger Kid allows TV-Y, G, TV-G and equivalent; Older Kid allows TV-PG, PG and equivalent; Teen allows TV-13, PG-13 and equivalent. Pick None to choose your own ratings and manage other Media Server permissions.ā
If unrated files are automatically restricted, how do you go about allowing for a custom library with home videos of unrated files be accessible to restricted users? I have over 4000 videos - am i supposed to rate every single one of them? If this restriction is intentional, perhaps as a safety catchall for unrated videos in the Movie library, surely a custom video library can be excluded from this restriction?
A custom library can indeed have age restricted content, unless of course you know all of its content is not age restricted - hence the reason for it being custom.
Immediately rating unrated content as restricted, contradicts the meaning of it being unrated. If I need to set a rating on a particular file I can, and the restricted profile will prevent those files from being viewed by a restricted profile.
Remember that this is a custom library, so being able to choose this behaviour would be pleasing in the same way I can choose what content I put into it.
Create a custom rating profile that includes all the classifications you want, or - what may work better for you - one that EXCLUDES the classifications you DONāT want.
Are you using one of the predefined āKidā rating profiles today? Choose āNoneā instead, and set the restrictions you like.
Hi Volts. Thank you so much! If Plex have an opening for a moderator on their forums, they should employ you. The number of posts iāve made regarding this has got me nowhere. The fact that Plex have labelled the the profile required as āNoneā instead of āCustomā makes absolutely no sense, which is what swayed me away from looking at it in the first place.
The link you provided does make a mention of the fact you can set advanced restrictions, and if iād dug in further I would have found this. Really appreciate your response and this has now allowed me to have unrated videos considered as unrated instead of restricted. It also means that i no longer need to classify all my home videos with a rating, which was a recommendation from a moderator. Have you tried highlighting thousands of files at once to set a rating? It bombs after about 1000. Setting a custom restricted profile is certainly the way to go, and Iād recommend Plex changes āNoneā to āCustomā in the restricted profile section to avoid this sort of confusion in the future.
This is a huge annoyance, I agree. Itās very difficult to select a large number of items at once.
Itās really frustrating that you canāt click the first item, jump to the end, and shift-click on the last item. You have to scroll slowly past all of the items so they lazy-load, or it doesnāt work.
Iām left with 95 movies which have a āNoneā rating, of which a very small subset are not teen friendly. Much happier to go through these movies and manually add a rating to avoid them appearing in the Teen profile. Makes much more sense to do it this way. Thanks again.
