Amazon TV series not auto matched

[avanko]

Hi,

I have just added two Amazon Tv series to my Plex server. These are Upload and Treadstone. Unfortunately, neither one is getting any metadata matched (i.e. poster, tv information, etc). Is there something I should be doing to get Plex to auto match? I don’t even get the “fix match” context menu.

Thanks.

[ChuckPa]

Cannot replicate.

Naming problem?
Agent stacking order ?

[chuck@lizum ~.537]$ ls -laR /vie/qa/tv/Tread*  /vie/qa/tv/Upload
/vie/qa/tv/Treadstone:
total 76
drwxr-xr-x   9 chuck chuck  4096 May  6 12:05 ./
drwxr-xr-x 926 chuck chuck 45056 May  6 12:05 ../
drwxr-xr-x   2 chuck chuck  4096 May  6 12:05 Season 01/
drwxr-xr-x   2 chuck chuck  4096 May  6 12:05 Season 02/
drwxr-xr-x   2 chuck chuck  4096 May  6 12:05 Season 03/
drwxr-xr-x   2 chuck chuck  4096 May  6 12:05 Season 04/
drwxr-xr-x   2 chuck chuck  4096 May  6 12:05 Season 05/
drwxr-xr-x   2 chuck chuck  4096 May  6 12:05 Season 06/
drwxr-xr-x   2 chuck chuck  4096 May  6 12:05 Season 07/

/vie/qa/tv/Treadstone/Season 01:
total 88
drwxr-xr-x 2 chuck chuck 4096 May  6 12:05 ./
drwxr-xr-x 9 chuck chuck 4096 May  6 12:05 ../
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E01.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E02.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E03.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E04.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E05.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E06.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E07.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E08.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E09.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E10.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E11.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E12.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E13.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E14.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E15.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E16.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E17.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E18.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E19.mkv
-rw-r--r-- 1 chuck chuck  268 May  6 12:05 Treadstone - S01E20.mkv

/vie/qa/tv/Upload:
total 64
drwxr-xr-x   6 chuck chuck  4096 May  6 12:06 ./
drwxr-xr-x 926 chuck chuck 45056 May  6 12:05 ../
drwxr-xr-x   2 chuck chuck  4096 May  6 12:05 Season 01/
drwxr-xr-x   2 chuck chuck  4096 May  6 12:06 Season 02/
drwxr-xr-x   2 chuck chuck  4096 May  6 12:06 Season 03/
drwxr-xr-x   2 chuck chuck  4096 May  6 12:06 Season 04/

/vie/qa/tv/Upload/Season 01:
total 88
drwxr-xr-x 2 chuck chuck 4096 May  6 12:05 ./
drwxr-xr-x 6 chuck chuck 4096 May  6 12:06 ../
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E01.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E02.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E03.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E04.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E05.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E06.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E07.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E08.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E09.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E10.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E11.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E12.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E13.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E14.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E15.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E16.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E17.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E18.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E19.mkv
-rw-r--r-- 1 chuck chuck  260 May  6 12:05 Upload - S01E20.mkv

[avanko]

Can you share how I the name format should be?
Not following what “agent stacking order” means? can you elaborate?

[nydave69]

https://support.plex.tv/articles/categories/your-media/naming-and-organizing-tv-shows/

Metadata Agents | Plex Support

[avanko]

Thanks.

To fix this and thanks to your input, I did the following:

1. Moved the files off my NAS server
2. renamed the files to match the files per the naming convention shown in this thread
3. deleted the directory holding the TV show (Upload) in Plex
4. move files using the file directory convention per post in this thread
5. rescan TV shows directory in Plex Web App (other platforms should work too)

All metadata and posters downloaded correctly.

All working perfectly right now.