"An Error occurred loading this content" - Please help!

Dev Community Apps & Creations
1

So I just was successful in getting PlexConnect up and running after 2 days on my ATV3. Have it running through trailers, can see pled and all my movies/tv shows, etc, with all the metadata. Problem is when I go to hit play, I get "An error occurred loading this content - Try again later" literally for EVERYTHING. No matter SD or HD, 5.1 or 2.1; everything. So please let me know what other info you need from me, here is my "template"

 

  • Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software): ATV3, 6.0.2

  • The DNS server set on the ATV (found under the ATV settings > general > network > DNS): 192.168.1.1 originally (but changed to 192.168.1.23 to match my PlexConnect computer IP)

  • The device and operating system (including version number) that PlexConnect is installed on: iMac 2.7ghz i5 12gb RAM running 10.9.1

  • The local IP address of the device that PlexConnect is installed on: 192.168.1.23

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: iMac 2.7ghz i5 12gb RAM running 10.9.1

  • The Plex media server (PMS) version number you are running (do not put 'latest'): 0.9.3.4-397e914

  • The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.1.23

  • The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any testing branch e.g. the Elan/PlexInc one. Github downloaded January 7, 2014

  • The content of your 'Settings.cfg' file (if you do not have this file you are running an old version, please update): ATTACHED

  • Detail on the media file if it is an issue related to playing a media file (in order to get the necessary information on a particular media file go into the Plex web interface, select the video file, when it brings up the page for the media file click on the "i" information button on the left hand side, it will then bring up a "media info" box, click on the "View XML" button, it will then open a browser window with the relevant information, copy this to http://www.pastebin.com and use the pastebin link to post the details; posting the information directly in the forum may mess up the formatting and generally takes up a lot of space): Variety of media files. Most of them are either mp4, m4v or mkv; movies and tv shows. None play

  • A detailed description of the issue (the clearer you can make this the better): Again, no matter what type of media file I try to play, I get the "An error occurred loading this content" message. No luck at all.

  • Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one: ATTACHED

    • in 'Settings.cfg', set loglevel to "High"
    • restart PlexConnect
    • repeat the issue
    • close PlexConnect and post log.
    • in 'Settings.cfg', set the loglevel back to "Normal"
2

I also just updated my PMS, didn't realize it was out of date. Still same problem though, but now updated to 0.9.8.18

Here is my terminal log if that helps?

19:24:28 PlexConnect: PlexConnect
19:24:28 PlexConnect: Press CTRL-C to shut down.
19:24:28 PlexConnect: ***
19:24:28 PlexConnect: started: 19:24:28
19:24:28 PlexConnect: Version: 0.3.1+
19:24:28 PlexConnect: Python: 2.7.5 (default, Aug 25 2013, 00:04:04) 
[GCC 4.2.1 Compatible Apple LLVM 5.0 (clang-500.0.68)]
19:24:28 PlexConnect: Host OS: darwin
19:24:28 PlexConnect: IP_self: 192.168.1.23
19:24:28 DNSServer: started: 19:24:28
19:24:28 DNSServer: ***
19:24:28 DNSServer: DNSServer: Serving DNS on 192.168.1.23 port 53.
19:24:28 DNSServer: intercept: ['trailers.apple.com'] => 192.168.1.23
19:24:28 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1
19:24:28 DNSServer: forward other to higher level DNS: 8.8.8.8
19:24:28 DNSServer: ***
19:24:28 WebServer: started: 19:24:28
19:24:28 WebServer: ***
19:24:28 WebServer: WebServer: Serving HTTP on 192.168.1.23 port 80.
19:24:28 WebServer: ***
19:24:28 WebServer: started: 19:24:28
19:24:28 WebServer: ***
19:24:28 WebServer: WebServer: Serving HTTPS on 192.168.1.23 port 443.
19:24:28 WebServer: ***
19:24:35 DNSServer: DNS request received!
19:24:35 DNSServer: Source: ('192.168.1.124', 63410)
19:24:35 DNSServer: Domain: trailers.apple.com
19:24:35 DNSServer: ***intercept request
19:24:35 DNSServer: -> DNS response: 192.168.1.23
19:24:35 WebServer: serving /js/application.js
19:24:35 WebServer: serving .xml: /
19:24:35 PlexAPI: ***
19:24:35 PlexAPI: looking up Plex Media Server
19:24:35 PlexAPI: ***
19:24:36 PlexAPI: GDM: Servers discovered: 1
19:24:36 PlexAPI: Servers (local+MyPlex): 1
19:24:36 WebServer: serving .xml: /PlexConnect.xml
19:24:37 WebServer: serving /js/utils.js
19:24:37 WebServer: serving .xml: /library/sections
19:24:37 WebServer: serving /js/utils.js
19:24:39 WebServer: serving .xml: /library/sections/1/recentlyAdded
19:24:40 WebServer: serving .xml: /library/sections/1
19:24:41 WebServer: serving /js/utils.js
19:24:41 WebServer: serving /js/updateXML.js
19:24:41 WebServer: serving .xml: /library/sections/1
19:24:44 WebServer: serving /js/utils.js
19:24:44 WebServer: serving /js/scrobble.js
19:24:44 WebServer: serving /js/updateXML.js
19:24:44 WebServer: serving /js/settings.js
19:24:52 DNSServer: DNS request received!
19:24:52 DNSServer: Source: ('192.168.1.124', 53387)
19:24:52 DNSServer: Domain: itunes.apple.com
19:24:52 DNSServer: ***forward request
19:24:52 DNSServer: -> DNS response from higher level
19:24:56 WebServer: serving .xml: /library/metadata/9588
19:24:59 WebServer: serving /js/utils.js
19:24:59 WebServer: serving /js/selectAudioAndSubs.js
19:25:02 WebServer: serving .xml: /library/metadata/9588
19:25:51 DNSServer: DNS request received!
19:25:51 DNSServer: Source: ('192.168.1.124', 62451)
19:25:51 DNSServer: Domain: trailers.apple.com
19:25:51 DNSServer: ***intercept request
19:25:51 DNSServer: -> DNS response: 192.168.1.23
19:27:02 DNSServer: DNS request received!
19:27:02 DNSServer: Source: ('192.168.1.124', 54984)
19:27:02 DNSServer: Domain: trailers.apple.com
19:27:02 DNSServer: ***intercept request
19:27:02 DNSServer: -> DNS response: 192.168.1.23
19:27:32 DNSServer: DNS request received!
19:27:32 DNSServer: Source: ('192.168.1.124', 54067)
19:27:32 DNSServer: Domain: 45-courier.push.apple.com
19:27:32 DNSServer: ***forward request
19:27:32 DNSServer: -> DNS response from higher level
19:27:52 WebServer: serving .xml: /library/metadata/9588
19:27:52 WebServer: serving /js/utils.js
19:27:52 WebServer: serving /js/selectAudioAndSubs.js
19:27:55 WebServer: serving .xml: /library/sections/1
19:27:55 WebServer: serving /js/utils.js
19:27:55 WebServer: serving /js/updateXML.js
19:27:55 WebServer: serving .xml: /library/sections/1
19:27:56 WebServer: serving /js/utils.js
19:27:56 WebServer: serving /js/scrobble.js
19:27:56 WebServer: serving /js/updateXML.js
19:27:56 WebServer: serving /js/settings.js
19:29:20 DNSServer: DNS request received!
19:29:20 DNSServer: Source: ('192.168.1.124', 49506)
19:29:20 DNSServer: Domain: trailers.apple.com
19:29:20 DNSServer: ***intercept request
19:29:20 DNSServer: -> DNS response: 192.168.1.23
19:29:20 WebServer: serving /js/application.js
19:29:20 WebServer: serving .xml: /
19:29:20 PlexAPI: ***
19:29:20 PlexAPI: looking up Plex Media Server
19:29:20 PlexAPI: ***
19:29:21 PlexAPI: GDM: Servers discovered: 1
19:29:21 PlexAPI: Servers (local+MyPlex): 1
19:29:21 WebServer: serving .xml: /PlexConnect.xml
19:29:21 WebServer: serving /js/utils.js
19:29:21 WebServer: serving .xml: /library/sections
19:29:21 WebServer: serving /js/utils.js
19:29:22 WebServer: serving .xml: /library/sections/1/recentlyAdded
19:29:24 WebServer: serving .xml: /library/sections/1
19:29:24 WebServer: serving /js/utils.js
19:29:24 WebServer: serving /js/updateXML.js
19:29:24 WebServer: serving .xml: /library/sections/1
19:29:25 WebServer: serving /js/utils.js
19:29:25 WebServer: serving /js/scrobble.js
19:29:26 WebServer: serving /js/updateXML.js
19:29:26 WebServer: serving /js/settings.js
19:29:27 WebServer: serving .xml: /library/sections/1/all
19:29:27 WebServer: serving .xml: /library/sections/1
19:29:29 WebServer: serving /js/utils.js
19:29:29 WebServer: serving /js/utils.js
19:29:29 WebServer: serving /js/scrobble.js
19:29:29 WebServer: serving /js/scrobble.js
19:29:29 WebServer: serving /js/updateXML.js
19:29:29 WebServer: serving /js/settings.js
19:29:34 WebServer: serving .xml: /library/metadata/9586
19:29:36 WebServer: serving /js/utils.js
19:29:36 WebServer: serving /js/selectAudioAndSubs.js
19:29:38 DNSServer: DNS request received!
19:29:38 DNSServer: Source: ('192.168.1.124', 55741)
19:29:38 DNSServer: Domain: api.themoviedb.org
19:29:38 DNSServer: ***forward request
19:29:38 DNSServer: -> DNS response from higher level
19:29:38 WebServer: serving .xml: /
19:29:39 DNSServer: DNS request received!
19:29:39 DNSServer: Source: ('192.168.1.124', 56563)
19:29:39 DNSServer: Domain: r15---sn-p5qlsm7l.googlevideo.com
19:29:39 DNSServer: ***forward request
19:29:39 DNSServer: -> DNS response from higher level
19:30:23 DNSServer: DNS request received!
19:30:23 DNSServer: Source: ('192.168.1.124', 60065)
19:30:23 DNSServer: Domain: trailers.apple.com
19:30:23 DNSServer: ***intercept request
19:30:23 DNSServer: -> DNS response: 192.168.1.23
19:30:23 WebServer: serving .xml: /library/metadata/9586
19:30:23 WebServer: serving /js/utils.js
19:30:23 WebServer: serving /js/selectAudioAndSubs.js
19:30:25 WebServer: serving .xml: /library/metadata/9586
19:30:31 WebServer: serving .xml: /library/metadata/9586
19:30:31 WebServer: serving /js/utils.js
19:30:31 WebServer: serving /js/selectAudioAndSubs.js
19:30:35 WebServer: serving .xml: /library/metadata/9586
19:30:40 WebServer: serving .xml: /library/metadata/9586
19:30:40 WebServer: serving /js/utils.js
19:30:40 WebServer: serving /js/selectAudioAndSubs.js
3

We don't want the terminal log - we want the PlexConnect.log file - attached, or uploaded to one of those sharing sites.

4

My guess is your pms is screwed up. I would start with a fresh install of pms. I had a similar issue and solved it with this (read my post):

https://forums.plex.tv/topic/17557-media-server-stuck-on-starting/page-17

5

Well, I don't see the need of a re-install yet...

6

Before doing a fresh install I think some more information about your setup.


Where is the media stored (internal hard drives, USB hard drives, NAS, etc)

Do you have any issues playing the same media from PHT or plex web?

Is it all media or a given file/file type?

7

Are you able to see the films using the Plex web interface ? I'm asking this because it happened to me, some weeks ago, to rename a folder without changing the PMS parameters, and the symptoms were like your's...

Another possibility: you have negated "transcoding" in the PlexConnect ATV interface, and your media needs to be transcoded.

8

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.