an error occurred loading this content

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1

I have a new Apple TV3, installed latest version of PlexConnect (0.9.9.14).

Photos are working, Movie thumbs and info are showing on Apple TV.

But when I want to play a video I get the message "an error occurred loading this content"

 

Already tried changing the Setting.cfg to:

enable_plexgdm = False

ip_pms =

 

But that doesn't resolve the problem

 

Any suggestions?

2

With such symptoms I would bet that you have PMS installed in a PC that is unable to transcode. Please submit the info requested here for a more complete diagnosis.

3

Your ATV model (2 or 3) and firmware version (found under the ATV settings > general > about > Apple TV software):

Apple TV 3 (7.0.2)

The DNS server set on the ATV (found under the ATV settings > general > network > DNS):

10.0.0.9

The local IP address of the device that PlexConnect is installed on:

10.0.0.9

The device and operating system (including version number) that PlexConnect is installed on:

Desktop, Win 7

The device and operating system (including version number) that the Plex media server (PMS) is installed on:

QNAP ts 119 p ii

The Plex media server (PMS) version number you are running (do not put 'latest'):

0.9.9.14

The local IP address of the device that the Plex media server (PMS) is installed on:

10.0.0.5 (QNAP NAS)

The PlexConnect version number. If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Plexify or a fork.

30-11-2014 11:43

The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c)

[PlexConnect]
enable_plexgdm = False
ip_pms = 10.0.0.5
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = Normal
logpath = .

A detailed description of the issue (the clearer you can make this the better):

Photos are working, Movie thumbs and info are showing on Apple TV.

But when I want to play a video I get the message "an error occurred loading this content"

Ensure you post your 'PlexConnect.log' file to pastebin and post the link ('PlexConnect.log' is located in your PlexConnect folder). If possible, follow these steps to create a "more detailed fresh" one:

Doesn't show errors

4

It might help to post the media info of a file but it looks like moody_blue called it and they are not ATV natively playable files and your NAS is not powerful enough to direct stream (eg container swap an mkv into an MP4) or transcode.

If you were running your PMS on your desktop it would probably be powerful enough.

5

QNAP 119 cannot transcode (or even "Direct Stream") according to this table. It supports "Direct Play" only. Here are the containers & codecs supported by the ATV3.

For example, MKV's are not supported natively, need either trancoding or direct stream, something that the QNAP 119 can't do.

6

Also that is a very old version of PMS (it’s the one from the QNAP App Store not the latest from Plex available via plex.tv). And that version known issues, but maybe not specifically this issue.

7

Ok fixed it now by moving the PMS to my desktop PC and using the NAS only as storage.

Thank you!

8

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