so, what should i do is just wait for latest update ?
If you can downgrade to DSM 6, do it. Else, you can try the build in that last post if it covers your NAS.
Hi folks, would like to pile on this thread since I have the same error.
Brand new just installed a new Sony TV with Android built in. Right away go to install plex and crank up local movies. Error is the same as OP, a big Error box saying âcheck connection and try againâ and âOKâ is the only option. This happens with any video, tv or movie. This is the only device on my LAN I have this problem with.
My PMS is on ubuntu linux inside a docker image, up to date with latest beta channel, android side all current afaict. Attaching a log dump if anyone is inclined to take a look. Thanks!
BTW - the following looks like it may be a key issue, some kind of device handshake is not working?
Jun 20, 2021 07:49:07.355 [0x7fc39adddb38] DEBUG - Request: [192.168.88.58:52572 (Allowed Network (Subnet))] GET /library/metadata/6993/children?excludeElements=Actor%2CCollection%2CCountry%2CDirector%2CGenre%2CLabel%2CMood%\
2CPart%2CProducer%2CRole%2CSimilar%2CWriter%2CPhoto%2CVast%2CTopic&excludeFields=tagline%2Cfile&includeExternalMetadata=1&includeLibraryPlaylists=1&includeRecentChannels=1&includeStations=1&includeTypeFirst=1&libraryHubsOnly\
=1 (7 live) TLS GZIP Signed-in Token (waltonbruce01) / Accept => application/xml / Accept-Encoding => gzip / Accept-Language => en-us / Connection => Keep-Alive / Host => 192.168.88.203:32400 / User-Agent => Dalvik/2.1.0 (Li\
nux; U; Android 9; BRAVIA VU1 Build/PTT1.200304.001) / X-Plex-Advertising-DoNotTrack => 0 / X-Plex-Advertising-Identifier => ddd7e737-e0e3-4f77-9ce6-a918e7652282 / X-Plex-Client-Identifier => 6bbfff3635c0ddac-com-plexapp-and\
roid / X-Plex-Device => BRAVIA VU1 / X-Plex-Device-Name => BRAVIA VU1 / X-Plex-Device-Screen-Density => 320 / X-Plex-Device-Screen-Resolution => 1920x1080 (Android TV) / X-Plex-Device-Vendor => Sony / X-Plex-DRM => widevine:\
video / X-Plex-Features => external-media,indirect-media / X-Plex-Language => en-us / X-Plex-Model => BRAVIA_VU1 / X-Plex-Platform => Android / X-Plex-Platform-Version => 9 / X-Plex-Product => Plex for Android (TV) / X-Plex-\
Provider-Version => 3.2.0 / X-Plex-Provides => player,pubsub-player,controller / X-Plex-Token => xxxxxxxxxxxxxxxxxxxx / X-Plex-Version => 8.19.0.26150
Jun 20, 2021 07:49:07.358 [0x7fc39af48b38] DEBUG - HTTP/1.1 (0.0s) 200 response from GET http://192.168.88.46:9080
Jun 20, 2021 07:49:07.358 [0x7fc39af48b38] ERROR - XML: Entity: line 1:^@
Jun 20, 2021 07:49:07.358 [0x7fc39af48b38] ERROR - XML: parser^@
Jun 20, 2021 07:49:07.358 [0x7fc39af48b38] ERROR - XML: error :^@
Jun 20, 2021 07:49:07.358 [0x7fc39af48b38] ERROR - XML: Start tag expected, '<' not found^@
Jun 20, 2021 07:49:07.358 [0x7fc39af48b38] ERROR - XML: status=ok^@
Jun 20, 2021 07:49:07.358 [0x7fc39af48b38] ERROR - XML: ^^@
Jun 20, 2021 07:49:07.358 [0x7fc39af48b38] ERROR - Error parsing content.
Jun 20, 2021 07:49:07.359 [0x7fc39adddb38] WARN - QueryParser: Invalid field 'libraryHubsOnly' found, ignoring.
Jun 20, 2021 07:49:07.359 [0x7fc39af48b38] ERROR - Error parsing XML: Error parsing file.
Jun 20, 2021 07:49:07.359 [0x7fc39af48b38] ERROR - SSDP: Error parsing device schema for http://192.168.88.46:9080
Keeping the raspberrry pi for the time being 
I was having the same issues on my NVidia Shield Plex App - even when updating to the latest version of the app.
I went into the App settings for Shield and removed updates. Interestingly you cannot actually uninstall the PLEX app which is a new thing. But the basic not updated app works fineâŠ
We are entering the second month of this issue tomorrowâŠany updates on PLEX? It is clear that there are many identical cases.
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This worked for me! I tried everything else and for some reason this did it! Hope it lasts but at least I know where to try again in the future if the same thing happens. Thank you very much!
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Turn off verbose logging for your server. Then reproduce the problem. I need the logs from BOTH the TV and your server.
I am seeing errors in your log but without the corresponding info for the client, I canât tell which is relevant to your playback attempt. A few things I see are:
1 - Plex Relay is being used, not sure if thatâs how your client is connecting to your server, but this indicates remote access is not setup properly so there is a lot of network traffic going in and out of your system, which can lead to issues.
2 - There are errors about a video file that is being accessed has bad data.
3 - There are some database issues
4 - Permission errors trying to access some video files
For some time now, only the android devices , cannot connect to my server remotely. Other clients: Web/Windows/Mac/Roku/IOS/AppleTV work fine.
Android also works fine, but only in local network.
This is the log of my android client. The last few playback records are in the remote state. (For privacy reasons, I replaced my domain name with something else)
ps: After comparing the logs, I found that this error occurred during remote playback
06-22 22:02:17.701 i: [FFmpeg] [ERROR] [tls @ 0xc1cc6aa0] Peer certificate failed verification
logging.txt.zip (301.7 KB)
@iviso The certificate error you posted is what you would see if the client is unable to create a secured connection with your server. If you are using a custom domain, you need to add that domain to your PMS settings.
Try that and see if it helps.
Edit - You will need to restart PMS.
OK thanks for replying.
There is nobody else using this server. The only action is my trying to play American Gods S1E2 on the sony.
After some poking figured out how to access the log on the sony, not sure how to clear it out, but I cut/pasted the most recent attempt. hope this helps
Plex Media Server Logs_2021-06-22_13-16-08.zip (3.5 MB)
plex_bravia.log.gz (28.0 KB)
Thanks again
I have add it.
Only the android devices , cannot connect to my server remotely.
miboxănexus playerăandroid phone
Looks like you turned off debug logging on your server. Now thereâs not enough info.
I see in your TV log that something failed connecting to your server.
I notice that the times in your logs donât match up. Your TV logs are around 10 pm, while your PMS logs stop at 1 pm. Double check the clocks on both your server machine and the TV. The clocks being wrong will have an affect.
Not according to your logs.
hi sorry been away for work.still have the same problem i give u access to the plex account
No, that should be the time zone difference.
I think it might be related to this.
Because there is no problem with lan, and no problems with other clientsăThen I downgraded to 8.11.0.22186, after disabling exoplayer in the settings, I can play remotely.
Older versions of the app were failing to follow the setting on when to use insecure connections and would always allow it. The newer apps enforce this, so if it cannot create a secured connection, it would fail, like you see now. So itâs likely you are still getting an insecure connection, but itâs not an issue with the older app.
If this is the case, a work-around is to set the newer app to always allow insecure connections, which should bypass this issue.
I assume you were replying to me⊠thanks for your patience.
Here are logs from the latest attempt with debug turned on but verbose off.
I did check timezone info on both devices, correct at Eastern US.
Thanks for looking. Honestly I have no complaints other than this new sony device coming into the house and not working out of the box.
To me as a retired sw eng it appears to be the audio renderer is failing on the android engine for some reason. In this case the TV is using its ARC function to send audio back to a AVR receiver, could that be an issue?
THX for the troubleshoot. bruce.
bravia2.log (87.9 KB)
Oh apparently clicking the âdownload logsâ button on the web UI gets you ~6 hour old logs. Here let me send a file with the relevant info. sorry about that. Look for the timestamp to be about 22:03.
Plex Media Server.log.gz (76.2 KB)
â a work-around is to set the newer app to always allow insecure connections,â
I have tried it, but this method does not work.
Itâs been over a month cant watch still have the same error plex works on my laptop and apple tv but not on my android devices(mi box n android phones) and no update has been issued so what do we do it been a month. Itâs frustratingâŠ
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Is there an active effort going on to fix this? Or do we just keep expecting the run around everyday. Can we get an update pushed or let us know some type of progress is being made? Cant use a service I paid $100 for over a monthâŠ
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