An error occurred While attempting to play this video

Plex Players Gaming Consoles
1

Hi All

 

I am baffled and am getting no where. Since upgrading to the latest version of Plex on my Synology DS 413, I can no longer play ANY videos on my Xbox One using Plex. No matter what video I click on I am getting:

 

"An error occurred while attempting to play this video."

 

I am not getting any other information apart from that... has anyone got any ideas? It does not matter what file type it is (.mkv, .mp4. .avi) nothing plays anymore. I have tried going back to version 0.9.11.14; however, even there it wont play anything anymore.

 

Any help would be much appreciated.


Thanks


Remi

2

Please get Plex MEdia server logs.

3

How do I do that?

4

https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

That will explain the different types and the most common locations

5

So I cleared all the logs and ran a test using two video files and it produced these logs. (Note, I have XXXXXXXX out my directories for privacy.

May 25, 2015 15:03:21 [0x48028c90] DEBUG - Opening 20 database sessions to library, SQLite 3.8.9, threadsafe=1
May 25, 2015 15:03:22 [0x48028c90] DEBUG - Analyzing media parts for item 1575 (Edge of Tomorrow)
May 25, 2015 15:03:22 [0x48028c90] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp
May 25, 2015 15:03:22 [0x48028c90] DEBUG - HTTP requesting to: http://127.0.0.1:32400/library/changestamp
May 25, 2015 15:03:22 [0x48028c90] DEBUG - Updating metadata item (save) (Edge of Tomorrow) with ID 1575
May 25, 2015 15:03:22 [0x48028c90] DEBUG - [ID 1516] Media part analysis: /volume1/XXXXXXX/Edge.of.Tomorrow.2014.1080p.mkv
May 25, 2015 15:03:23 [0x48028c90] DEBUG - Opening input file: /volume1/XXXXXXXXX/Edge.of.Tomorrow.2014.1080p.mkv
May 25, 2015 15:03:23 [0x48028c90] DEBUG - [FFMPEG] - Format matroska,webm probed with size=2048 and score=100
May 25, 2015 15:03:23 [0x48028c90] DEBUG - [FFMPEG] - st:0 removing common factor 1000000 from timebase
May 25, 2015 15:03:23 [0x48028c90] DEBUG - [FFMPEG] - st:1 removing common factor 1000000 from timebase
May 25, 2015 15:03:23 [0x48028c90] DEBUG - [FFMPEG] - Before avformat_find_stream_info() pos: 6347 bytes read:32768 seeks:0
May 25, 2015 15:03:23 [0x48028c90] DEBUG - [FFMPEG] - no picture 
May 25, 2015 15:03:23 [0x48028c90] DEBUG - [FFMPEG] - Stream with high frequencies VQ coding
May 25, 2015 15:03:23 [0x48028c90] DEBUG - [FFMPEG] - All info found
May 25, 2015 15:03:23 [0x48028c90] DEBUG - [FFMPEG] - After avformat_find_stream_info() pos: 39811 bytes read:65536 seeks:0 frames:20
May 25, 2015 15:03:23 [0x48028c90] INFO - Sample aspect ratio is 0:1
May 25, 2015 15:03:23 [0x48028c90] DEBUG -  * bc748491fd9fe7b4aa5edf33c2ef94897b10d82a [mkv h264/dca] Duration: 6809000ms, 1920x800 (2.400000) 23.976fps, bitrate=10016kbps, audio channels=6, optimizedForStreaming=0 (/volume1/XXXXXXXXXX/Edge.of.Tomorrow.2014.1080p.mkv)
May 25, 2015 15:03:23 [0x48028c90] DEBUG - Enriching 1 video stream(s) with MediaInfo
May 25, 2015 15:03:23 [0x48028c90] DEBUG - Enriching 1 audio stream(s) with MediaInfo
May 25, 2015 15:03:23 [0x48028c90] INFO - Matched video stream: FFmpeg index 0 (id 0x00) -> MediaInfo stream index 0 (id 1)
May 25, 2015 15:03:23 [0x48028c90] INFO -  * MediaInfo: format=AVC, bitrate=8508000
May 25, 2015 15:03:23 [0x48028c90] INFO -  * FFmpeg: codec=h264, bitrate=0
May 25, 2015 15:03:23 [0x48028c90] INFO - Matched audio stream: FFmpeg index 1 (id 0x00) -> MediaInfo stream index 0 (id 2)
May 25, 2015 15:03:23 [0x48028c90] INFO -  * MediaInfo: format=DTS, language=eng, bitrate=1509000, channels=6
May 25, 2015 15:03:23 [0x48028c90] INFO -  * FFmpeg: codec=dca, language=eng, bitrate=1536000, channels=6
May 25, 2015 15:03:23 [0x48028c90] DEBUG - Importing 13 media chapters.
May 25, 2015 15:03:23 [0x48028c90] DEBUG - Chapters had generic titles, clearing.
May 25, 2015 15:03:23 [0x48028c90] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp
May 25, 2015 15:03:23 [0x48028c90] DEBUG - HTTP requesting to: http://127.0.0.1:32400/library/changestamp
May 25, 2015 15:03:23 [0x48028c90] DEBUG - Updating metadata item (save) (Edge of Tomorrow) with ID 1575
May 25, 2015 15:03:23 [0x48028c90] DEBUG - Doing expensive tags write for 'Edge of Tomorrow' because something changed.
May 25, 2015 15:03:23 [0x48028c90] DEBUG - Closing input file: /volume1/XXXXXXXXX/Edge.of.Tomorrow.2014.1080p.mkv
May 25, 2015 15:03:23 [0x48028c90] DEBUG - [FFMPEG] - Statistics: 65536 bytes read, 0 seeks
May 25, 2015 15:03:23 [0x48028c90] DEBUG - Committing media stream changes for part 1516
May 25, 2015 15:03:23 [0x48028c90] DEBUG - Updating media item 1516, size=8525836430, metadata_item_id=1575
May 25, 2015 15:03:23 [0x48028c90] DEBUG - Updating part with ID=1516 [/volume1/XXXXXXXXXXX/Edge.of.Tomorrow.2014.1080p.mkv]
 
 
 
 
May 25, 2015 15:01:40 [0x48028c90] DEBUG - Opening 20 database sessions to library, SQLite 3.8.9, threadsafe=1
May 25, 2015 15:01:43 [0x48028c90] DEBUG - Analyzing media parts for item 1551 (A Million Ways to Die in the West)
May 25, 2015 15:01:43 [0x48028c90] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp
May 25, 2015 15:01:43 [0x48028c90] DEBUG - HTTP requesting to: http://127.0.0.1:32400/library/changestamp
May 25, 2015 15:01:43 [0x48028c90] DEBUG - Updating metadata item (save) (A Million Ways to Die in the West) with ID 1551
May 25, 2015 15:01:44 [0x48028c90] DEBUG - [ID 1492] Media part analysis: /volume1/XXXXXXXX/A.Million.Ways.to.Die.in.the.West.2014.1080p.mkv
May 25, 2015 15:01:49 [0x48028c90] DEBUG - Opening input file: /volume1/XXXXXXXXXXXX/A.Million.Ways.to.Die.in.the.West.2014.1080p.mkv
May 25, 2015 15:01:49 [0x48028c90] DEBUG - [FFMPEG] - Format matroska,webm probed with size=2048 and score=100
May 25, 2015 15:01:49 [0x48028c90] DEBUG - [FFMPEG] - st:0 removing common factor 1000000 from timebase
May 25, 2015 15:01:49 [0x48028c90] DEBUG - [FFMPEG] - st:1 removing common factor 1000000 from timebase
May 25, 2015 15:01:49 [0x48028c90] DEBUG - [FFMPEG] - Before avformat_find_stream_info() pos: 4649 bytes read:32800 seeks:2
May 25, 2015 15:01:49 [0x48028c90] DEBUG - [FFMPEG] - no picture 
May 25, 2015 15:01:49 [0x48028c90] DEBUG - [FFMPEG] - All info found
May 25, 2015 15:01:49 [0x48028c90] DEBUG - [FFMPEG] - After avformat_find_stream_info() pos: 22198 bytes read:65568 seeks:2 frames:9
May 25, 2015 15:01:49 [0x48028c90] INFO - Sample aspect ratio is 0:1
May 25, 2015 15:01:49 [0x48028c90] DEBUG -  * 7e086ee43a6874de7b19f4581d16df789a399a3c [mkv h264/ac3] Duration: 6955000ms, 1916x784 (2.443877) 23.976fps, bitrate=4842kbps, audio channels=6, optimizedForStreaming=0 (/volume1/XXXXXX/A.Million.Ways.to.Die.in.the.West.2014.1080p.mkv)
May 25, 2015 15:01:49 [0x48028c90] DEBUG - Enriching 1 video stream(s) with MediaInfo
May 25, 2015 15:01:49 [0x48028c90] DEBUG - Enriching 1 audio stream(s) with MediaInfo
May 25, 2015 15:01:49 [0x48028c90] INFO - Matched video stream: FFmpeg index 0 (id 0x00) -> MediaInfo stream index 0 (id 1)
May 25, 2015 15:01:49 [0x48028c90] INFO -  * MediaInfo: format=AVC, bitrate=4442000
May 25, 2015 15:01:49 [0x48028c90] INFO -  * FFmpeg: codec=h264, bitrate=0
May 25, 2015 15:01:49 [0x48028c90] INFO - Matched audio stream: FFmpeg index 1 (id 0x00) -> MediaInfo stream index 0 (id 2)
May 25, 2015 15:01:49 [0x48028c90] INFO -  * MediaInfo: format=AC-3, language=, bitrate=384000, channels=6
May 25, 2015 15:01:49 [0x48028c90] INFO -  * FFmpeg: codec=ac3, language=, bitrate=384000, channels=6
May 25, 2015 15:01:49 [0x48028c90] DEBUG - Chapters had generic titles, clearing.
May 25, 2015 15:01:49 [0x48028c90] DEBUG - Downloading document http://127.0.0.1:32400/library/changestamp
May 25, 2015 15:01:49 [0x48028c90] DEBUG - HTTP requesting to: http://127.0.0.1:32400/library/changestamp
May 25, 2015 15:01:49 [0x48028c90] DEBUG - Updating metadata item (save) (A Million Ways to Die in the West) with ID 1551
May 25, 2015 15:01:49 [0x48028c90] DEBUG - Closing input file: /volume1/XXXXXXXX/A.Million.Ways.to.Die.in.the.West.2014.1080p.mkv
May 25, 2015 15:01:49 [0x48028c90] DEBUG - [FFMPEG] - Statistics: 65568 bytes read, 2 seeks
May 25, 2015 15:01:49 [0x48028c90] DEBUG - Committing media stream changes for part 1492
May 25, 2015 15:01:49 [0x48028c90] DEBUG - Updating media item 1492, size=4210252472, metadata_item_id=1551
May 25, 2015 15:01:49 [0x48028c90] DEBUG - Updating part with ID=1492 [/volume1/XXXXXXXX/A.Million.Ways.to.Die.in.the.West.2014.1080p.mkv]
6

So I have been uninstalling and reinstalling old versions one by one and have found that version 0.9.11.13.874-dd72b17 works; however, all versions after that do not work and I get the above mentioned error.

With version 0.9.11.13.874-dd72b17 I can play all files without any problems. 

Does anyone know what has changed? As mentioned, I have a Synology DS413 and am playing the files through an Xbox One. 

7

Anyone?

8

he snippets you posted don't include any attempt to actually start/play a video so trying to figure out why it isn't playing is really hard.  If I had to guess something in the file is causing trouble with ffmpeg trying to read the file as the information being updated is showing h264 with 0 bitrate.

Speaking with one of the Transcoder engineers full logs and a sample would be really helpful.

https://support.plex.tv/hc/en-us/articles/201035968-Generating-Sample-Files-from-Media

If you don't want to post them here, you can PM the logs and link to me and I will forward it on the engineer for follow-up.

9

Interesting. So Synology has just released version 0.9.11.16.958-80f1748 through their package update centre. I went ahead and did this update and now again, same problem, any file I click on I get "An error occurred while attempting to ply this video". If I hit "Close" using the Xbox controller I simply get a black screen until I press "B" to go back. As mentioned, this happens on EVERY file. If I uninstall this version and go back to version 0.9.11.13.874-dd72b17 I can play every single file with no problems. 

Something must have changed in the builds. 

10

Hi J_KcKee - I have sent you a PM

11

I am having the same issue with my Apple Timecapsule. All of a sudden I get the error message on all video files, or it’s just a blank black screen. My iOS and web app still works, just not the Xbox one app. Help?

12

I have the same issue. After I converted to the latest release I cannot play movies on Xbox or ROKU. I am running Debian on a Netgear NAS.

13

Fantastic! We are getting some traction on this issue with others reporting it - If you want a meantime fix go back to version 0.9.11.13.874-dd72b17 and everything will work again. 

14

Anyone above solved this problem other than with the fix I suggested?

15

Has this been solved for anyone by the recent Xbox One update?

16

Still not fixed in the latest Synology Plex Power PC Package. Please hurry up, I cannot be the only one.

17

Please can you post the full PMS logs of when you attempt playback? Thanks!

18

Sorry. I missed the bit with the PM. I’ll pester J_McKee!

19

Sorry. I missed the bit with the PM. I'll pester J_McKee!

Thank you very much. 

I have installed the latest Plex Pass version which has allows me to open Plex on my devices; however, as soon as I open it the CPU goes to 99% and stays there and all processes on the Synology grind to a halt. It is not possible to browse any of the folders "TV shows" "Movies" etc.. I was able to Resume a show that I was already watching and appeared on the home screen and so the streaming seems to work again; however, I am not able to get to anything else. The connection drops and it says no server is found before it loads a folder. I think this may have to do with the CPU being at 99%

20

Thank you very much. 

I have installed the latest Plex Pass version which has allows me to open Plex on my devices; however, as soon as I open it the CPU goes to 99% and stays there and all processes on the Synology grind to a halt. It is not possible to browse any of the folders "TV shows" "Movies" etc.. I was able to Resume a show that I was already watching and appeared on the home screen and so the streaming seems to work again; however, I am not able to get to anything else. The connection drops and it says no server is found before it loads a folder. I think this may have to do with the CPU being at 99%

Hi Dom C,

Is there any update on this?