"An Error Occurred" while on Wifi but plays fine on cellular and web

Server Version#: 1.31.3.6868 running on Ubuntu 22.04
Player Version#: 9.20.0.619

No idea whats up, but suddenly finding myself struggling with issues after years of stability.

Simply can’t play a number of files on my Pixel 6 Pro. I get an error “An error occurred while attempting to play this video.” But my server can play and transcode fine. Movie plays fine over cellular data, but not when on wifi on my local/home network. Plenty of bandwidth available.

Happening on multiple titles. Any help would be appreciated.

Plex Media Server Logs_2023-04-03_13-45-53.zip (4.9 MB)

Bumping this because I can’t seem to figure out the issue with the files or why they won’t play. Getting “An Error occurred while attempting to play this video. Please check your connection and try again.” But other files play fine, even high bitrate files that require transcoding.

Log attached. “You People” wont play on wifi. “Creed” wont play on wifi. “Jesus Revolution” wont play on wifi. Error says that “client probably disconnected” but I did not. I got the error stated above. All three will play when connected via mobile network.

Any thoughts @ChuckPa or @sa2000 ? You guys have been amazing.

Plex Media Server.log (5.6 MB)

with successful play via mobile betwork
Plex Media Server-mobileplay.log (6.3 MB)

XML files for the movies that wont play…
XMLcreed.txt (48.9 KB)
XMLyoupeople.txt (61.9 KB)

1 Like

Just found this post, have the exact same problems, also on pixel 6 pro. Will update with logs later.

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