Server Version#: Version 1.41.3.9314
Player Version#: Issue with Roku and Android 15 phone (pixel 8 pro)
Strange issue that I can’t wrap my head around. A couple of my users reported being unable to play certain shows from my server. This morning, I did some testing on my own.
I can play the file on my AndroidTV (Sony Bravia), on web browser, and on my Android phone on LTE. But when my phone is on wifi, I get an error “An error occurred while attempting to play this video check the connection and try again.”
The wifi connection is fine, and I can stream 1080p movies from my server with no problem. I thought perhaps there’s a permissions issue, but they all look OK to me.
Files that won’t play are 720p or 1080p mkv with eac3 audio. The only noteworthy thing I see is that the video profile for the files that won’t play are “high.” But I don’t understand how that would matter between my Pixel 8 Pro connected to wifi vs LTE.
I thought that it might be the EAC3 with Atmos metadata, but again that wouldn’t explain the wifi vs LTE issue. And both files appear to have identical audio formats.
File #1 (will play):
Video
ID : 1
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L3.1@Main
Codec ID : V_MPEGH/ISO/HEVC
Duration : 37 min 58 s
Bit rate : 2 804 kb/s
Width : 1 356 pixels
Height : 678 pixels
Display aspect ratio : 2.000
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.127
Stream size : 762 MiB
Audio
ID : 2
Format : E-AC-3 JOC
Format/Info : Enhanced AC-3 with Joint Object Coding
Commercial name : Dolby Digital Plus with Dolby Atmos
Codec ID : A_EAC3
Duration : 37 min 58 s
Bit rate mode : Constant
Bit rate : 768 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Bit depth : 32 bits
Compression mode : Lossy
Stream size : 209 MiB (55%)
Language : English
Service kind : Complete Main
Default : Yes
Forced : No
Complexity index : 16
Number of dynamic objects : 15
Bed channel count : 1 channel
Bed channel configuration : LFE
File #2 (Won’t play):
Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L3.2
Format settings : CABAC / 5 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 5 frames
Format settings, Slice count : 8 slices per frame
Codec ID : V_MPEG4/ISO/AVC
Duration : 35 min 45 s
Bit rate : 3 857 kb/s
Width : 1 356 pixels
Height : 678 pixels
Display aspect ratio : 2.000
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.175
Stream size : 986 MiB (83%)
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Audio
ID : 2
Format : E-AC-3 JOC
Format/Info : Enhanced AC-3 with Joint Object Coding
Commercial name : Dolby Digital Plus with Dolby Atmos
Codec ID : A_EAC3
Duration : 35 min 45 s
Bit rate mode : Constant
Bit rate : 768 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 196 MiB (17%)
Language : English
Service kind : Complete Main
Default : Yes
Forced : No
Complexity index : 16
Number of dynamic objects : 15
Bed channel count : 1 channel
Bed channel configuration : LFE
PlexLogWontPlayWifi.txt (1.3 MB)
