"An Error Occurred"

Plex Players Gaming Consoles
1

I've been unable to get Plex on PS4 (or PS3) to work properly. As soon as I start the app and connect it using the Pin, it just says "An Error Occurred"

 

I've gotten it to work twice by creating a new 'Managed User', I was then able to switch to the new managed user and view my library but if I switched back to the main user it went back to the error screen. Then, after a while, I started getting the error screen on the alternate user as well.

 

I've tried re-installing the PS4 app and removing the PS4 from my 'Devices' list in Plex but that doesn't help. I don't have any other Plex-compatible devices that I can test with.

 

Any help would be appreciated. I only bought a Plex Pass for this and it just feels like a wast of money at the moment :(

2

Sadly, the same thing happens to me with the "An Error Occurred." message. I too bought the Plex Pass just for the use of the app on my Playstation systems. I just canceled it but I will be checking this forum for updates. As soon as it's working properly, I'll definitely be re-subscribing to Plex Pass.

3

Hi itsChimpanzee. I'll try to help you out.

  • Do you see "An error occurred. Make sure server is online and the requested media is supported."?
  • Which version of PMS are you running?
  • Have you tried to optimize your library? We fixing some coarse error handling which could cause libraries which respond with content slowly to cause this error message.
  • I'd definitely like to look at the PMS logs created while you're entering the PIN before seeing your content. Please feel free to send to me via direct message.

Thanks for posting. I hope we can get your set!

4

Hi itsChimpanzee. I'll try to help you out.

  • Do you see "An error occurred. Make sure server is online and the requested media is supported."?
  • Which version of PMS are you running?
  • Have you tried to optimize your library? We fixing some coarse error handling which could cause libraries which respond with content slowly to cause this error message.
  • I'd definitely like to look at the PMS logs created while you're entering the PIN before seeing your content. Please feel free to send to me via direct message.

Thanks for posting. I hope we can get your set!

Thanks for your reply, mseeley.

  • Yes, that's the exact message I am was getting
  • I'm running the latest one (as far as I'm aware); 2.3.24
  • Ah ha! Optimising my library seems to have done the trick! Thanks for the help.