"An unexpected playback problem occurred"

Plex Players Smart TVs
1

Server Version#: 1.32.5.7349
Player Version#: Plex for Samsung 5.65.2 (Platform version 6.5)
Client connection speed: 210Mbps (5G dedicated network)
Server is a Core i9 10900K / 32GB / RTX4090 (1Gbps LAN connection)
Library stored in a conventional SATA HDD, no badblocks or noticeable issues

Playing locally in the server using the Plex Webplayer no issues affect the playback. But for most of my content in 4K HDR + TrueHD 7.1 sound, over LAN, I get the “unexpected playback problem occurred”.

I can provide more details from the downloaded log if required.

Really appreciate any help you can provide.

Thanks in advance

2

Does it occur at the start of playback or towards the end? Do you have subtitles enabled?

3

It starts randomly in the begining of the playback, and stops mostly at the same points all accross the timeline. I presume this is a bug in the Samsung OS (Tyzen) version of the Plex Client application, because using the Plex Player from an Amazon Fire TV 4K dongle, it works without any issues, in the same TV, Network and from the same Media Server.

4

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