Android app does not load hubs from Movies library (occasionally)

Server Version#: 1.41.3.9292
Player Version#: 10.24.1.2319

I have my Android TV and mobile apps set up with the following pinned libraries (in order):

Home, Watchlist, Movies (Server1), TV Shows (Server1), Movies (Bollywood) (Server1), Discover, TV Shows (Server2), Movies (Server2).

About 80% of the time when I open the app, Home does not load hubs from Movies (Server1).

Client logs: https://privatebin.net/?9551891472451f05#FXvJJSiu25eMTHtv9b4FUE18Wg7nJ6AwPQUM1Bdb8YwA

Can someone please look into this?

One potential solution here would be to cache (server side) all the hubs, so the client can just retrieve them. I’m guessing that something fails during the existing hubs retrieval because my library is large (even though the hubs/collections aren’t that big).

This is also happening to me. I have enabled locations (hubs) on my server and I can see them for that user on the server, but not on the plex ap on my Shield 2019. It is not updating

Do your hubs not show up consistently or only once in a while? Is it only some hubs or all?

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