Android client won't play videos with no audio

General Discussions
1

This may be related to this issue: https://forums.plex.tv/discussion/311910/an-error-occured-while-attempting-to-play-this-video-amazon-fire-tv-media-player

I’ve recently started adding video captured from my security cameras to my plex library. I can play this videos fine through the web UI, but they won’t play via my android app - I get the “An error occurred while attempting to play this video” message. As far as I can tell the plex server doesn’t even get a request from the client when hitting play; the error pops up almost immediately.

Here are details of one of the videos from ffprobe

Input #0, mov,mp4,m4a,3gp,3g2,mj2, from 'front_2018-04-07_00-16-44_161.mp4':
  Metadata:
    major_brand     : isom
    minor_version   : 512
    compatible_brands: isomiso2avc1mp41
    encoder         : Lavf56.40.101
  Duration: 00:00:06.66, start: 0.000000, bitrate: 2089 kb/s
    Stream #0:0(und): Video: h264 (Constrained Baseline) (avc1 / 0x31637661), yuv420p, 1280x960, 2087 kb/s, 14.27 fps, 29.58 tbr, 14336 tbn, 28 tbc (default)
    Metadata:
      handler_name    : VideoHandler

The only real difference I can tell between this videos and others that do play is that these are no audio streams.

As I said these videos play fine via the web-ui (which includes using the web ui on the android device) - it is just the android client that has a problem. The videos also play fine on smart TV via the TV app (LG webOS).

2

We are aware of this issue. A fix will be included in a future update. If you are in the Android Beta program, the fix is already there to test.

3

Awesome, thanks

4

Any update on this? I’m having the same issue on fire stick/android only. Old 8mm that was converted to mp4 files with no audio. Seems like there should be a workaround if it’s just the android client and triggered by no audio?

5

This should already be fixed. If not, please make a short sample, upload to a sharing site like Google Drive or Dropbox, then PM me the link to that sample.

6

Fixed in version 6.16.
I’ve a handful of videos w/o audio and they now play fine on my Android & Android TV devices.


ExoPlayer v2: support for playing videos with no audio stream.