I change my password as suggested. I have my computer working and all my TVs. However, I forgot to do the app on my phone. I keep getting Sign-in failed (User could not be authenticated). I am using my correct email address and the correct Password. What do I need to do now?
I tried again this morning and I still get the same thing. Sign-in failed (User could not be authenticated). So waiting 9 hours did not help. I even tried to sign in with a browser on the phone and get the same thing.
I tried removing the Plex Android app and reinstalling it. Still will not sign in. I get Sing in Failed User could not be authenticated. This IP appears to be having trouble signing in to an account (detected repeated failures). What am I supposed to do? Everything works except my phone. That includes trying to sign into the app or trying to use a browser to sign in. It is something with the phone. I am using the correct email address and the correct password. WHAT AM I SUPPOSED TO DO NOW? IS ANYONE THERE?
Wild suggestion until someone from plex jumps in.
Have you tried clearing browser data? Something could be cached on the browser via your phone.
Not sure how to do that. Would that keep the Plex app from signing in? I have Firefox and MS Edge
I tried just to sign in to Plex using Edge, Firefox, and DuckDuckGo mobile browsers and I cannot sign in. I tried Chrome and was able to sign it, but it says app.plex.tv/desktop. I got that but, I still cannot sign into your Plex mobile app. Not sure if it makes a difference but I forgot to update the password right away. Although I did not update my desktop apps right away either. I even got my laptop out tonight and was able to put P
lex on it and no problem signing in. I have a Samsung S7 and had the app working until I need to reset the password on everything. What Do I Do Now???
I finally got the app to work. I reset my password again and had to go and link our TV to my server and my laptop. Everything is working now. After resetting I did have to reclaim my server. I never had to do that the first time. I am guessing I either missed or was not told to reclaim the server.
Every thing works now.
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