Server Version#: 1.41.3.9314 Player Version#: 2025.20.0 (retested) Restart Phone. Start Plex Open movie (not in a collection) No problem. Repeat x6. No issues Open movie in a collection ISSUE: Blank screen, and won’t load movie. Get error mesage of “Sorry, that didn’t work. Check that “SERVER” i…

Yes my issue is definitely more an annoyance than anything. Especially for franchises like Indiana Jones, where Raiders is filed further down the alphabet than the others. I’ll create a new topic. Crossing my fingers that this issue gets sorted for you all. EDIT - for anybody else with same prob…

Add me to the list of people this is affecting, and has been since the new experience app update. Just didn’t find out what was causing it until this thread. My mobile device is a T-Mobile variant Samsung S23 Ultra (SM-S918U), and it’s the only device that has this issue. I have 2 PCs, 2 Nvidia Shie…

Thanks, mine is also set to 8GB, gonna try this. If it works, we’re gonna have to name a park after you. I’ll do a before-and-after to see if it’s still showing the symptoms first, which means I have to create some static collections. Then I’ll change the cache size and restart to see if it’s fixed…

Holy ■■■■, it works. The titles that are in a static collection still take 1-3 seconds to load compared to titles in a dynamic/smart collection. But at least they load. I tested loading them before making the change to see if they would load at all and they would not. Setting the database cache siz…

This didn’t work for me :frowning:

Oh so very happy to hear. This has been a painful one.

Will looking into this bug address the pre-play screen not loading on android/iPhone if a movie exists within a collection? I hope so it will address this.

Yes, this whole thread is about the title screen or “pre-play screen” not loading.

[quote=“PlexReleaser, post:65, topic:912796”] Movies in collections could fail to load or show a blank screen while loading. [/quote] Anyone able to confirm this fix? 2026.8.0 release

Android Plex Doesn't Load Movies if in a Collection

Plex Players

Atomatth April 17, 2026, 2:26am 136

Good news. I’m finally able to reproduce this issue. Working with some engineers to figure out what’s going on.

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Android Plex Doesn't Load Movies if in a Collection

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