Android Plex Player Broken Since 6.13.0

Plex Players Smart TVs
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Server Version#: 1.14.1.5488-cc260c
Player Version#: 7.10.0.8875

I’m opening a new thread on this since the other one is being ignored.

Ever since the update to 6.13.0 Plex and the new video player, certain h.264 videos crash all my Android devices ranging from my Sony TV’s running Android TV to my Samsung Android tablets and Nexus and Samsung phones.

This has been broken for more then a year. I’ve really don’t watch much on my tablets for phones, but I watch Plex on my Sony Android TV’s all the time. Mywork around was to roll back to 6.12 on the Sony TVs and disable auto updates (as many others have on this forum). The other work around is to use the Kodi (Updated to Leia this morning) app with the Plex plugin, which works fine, even with 4K and no grey bar issue

Sony pushed out a new update to Android Oreo 8.0 to the Sony Z9D this morning. I turned on auto updates and let Plex update to the latest version and it proceeds to crash. Changing h.264 levels or audio pass through does not make a difference. Tested on my mobile devices and it also crashes.

So I’ve paid for Plex Pass. I’ve been patient in trying to get this fixed. The Wife Acceptance Factor (WAF) is pissed at having paid for Plex Pass when this is not being fixed.

There is nothing special about my h.264 files. Every video player I have on my computers, portable devices, other streaming devices, play back these files just fine. All except Plex since 6.13.0.

I’ve sent the problem files to the devs and it seems to go into a black hole. Nothing gets fixed. In the Sept news letter, it was mentioned “We’ve convened a similar squadron of sauron-eyed swashbucklers to kill bugs in the new Android player engine.” Well, this bug must be in Davy Jones’ locker.

If you cannot tell, I’m loosing patience with this. Having no public bug tracker also infuriates me. With Plex concentrating on adding more and more useless features such as News and not fixing the core component of Plex of watching video content just boggles my mind.

Devs, if you want a copy of the problem h.264 files again, let me know.

I’m attaching new logs:
Plex_Logs_20190206.txt (1.2 MB)

Mediainfo on one of the problem files:
Mediainfo.txt (5.5 KB)

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Good to see the latest beta version fixes the 4K UHD Grey Bars issue with Sony TVs.

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@Ryushin Have you for live TV on your server? I’ve got issues where in the latest version on Android it drops channels after a random time, but not with my media stored on the hard drives.
Looking and thinking about it, is when it’s transcodes to h264, but I’m not 100% sure

Dave

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No live tv here. Just local media stored on my 4U Supermicro 38 Drive Devuan/ZFS server.

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I have same thing going on with plex on my Mi Box, I too have had to revert back to 6.12 and disable auto updates as i constantly get the ( your network/source is not fast enough to play this) and then it crashes. It works flawlessly on 6.12 though…

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