This is what happens when I try to play this file when I have limit bitrate enabled 10 mbps:
Media
Duration 1:03:06
Bitrate 1457 kbps
Width 1920
Height 1080
Aspect Ratio 1.78
Video Resolution 1080p
Container MKV
Video Frame Rate 24p
Audio Profile he-aac
Video Profile main 10
Part
Duration 1:03:06
File Watchmen.S01E01.It's.Summer.and.Were.Running.Out.of.Ice.1080p.10bit.WEBRip.6CH.x265.HEVC-PSA.mkv
Size 658.40 MB
Audio Profile he-aac
Container MKV
Video Profile main 10
Codec HEVC
Bitrate 1257 kbps
Bit Depth 10
Chroma Subsampling 4:2:0
Color Primaries bt709
Color Range tv
Color Space bt709
Color Trc bt709
Frame Rate 23.976 fps
Height 1080
Level 4.0
Profile main 10
Ref Frames 1
Width 1920
Display Title 1080p (HEVC Main 10)
Codec AAC
Channels 6
Bitrate 200 kbps
Language English
Audio Channel Layout 5.1
Profile he-aac
Sampling Rate 48000 Hz
Display Title English (HE-AAC 5.1)
Codec SRT
Language English
Display Title English (SRT)
Jan 26, 2020 15:28:40.436 [0x7fe4167fc700] WARN - Streaming Resource: Bandwidth exceeded: 18306 kbps > 10000 kbps
Jan 26, 2020 15:28:40.436 [0x7fe4167fc700] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data
Jan 26, 2020 15:28:40.921 [0x7fe414ff9700] WARN - Streaming Resource: Bandwidth exceeded: 18306 kbps > 10000 kbps
Jan 26, 2020 15:28:40.922 [0x7fe414ff9700] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data
Jan 26, 2020 15:28:42.301 [0x7fe4332fa700] WARN - Streaming Resource: Bandwidth exceeded: 18306 kbps > 10000 kbps
Jan 26, 2020 15:28:42.301 [0x7fe4332fa700] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data
Jan 26, 2020 15:28:44.697 [0x7fe4217fa700] WARN - Streaming Resource: Bandwidth exceeded: 18306 kbps > 10000 kbps
Jan 26, 2020 15:28:44.697 [0x7fe4217fa700] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data
Jan 26, 2020 15:28:45.312 [0x7fe4167fc700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Jan 26, 2020 15:28:45.312 [0x7fe4167fc700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Jan 26, 2020 15:28:45.312 [0x7fe4167fc700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Jan 26, 2020 15:28:45.312 [0x7fe4167fc700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Jan 26, 2020 15:28:45.313 [0x7fe4167fc700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Jan 26, 2020 15:28:45.313 [0x7fe4167fc700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Jan 26, 2020 15:28:45.314 [0x7fe4167fc700] ERROR - [FFMPEG] - Cannot load libcuda.so.1
Jan 26, 2020 15:28:45.314 [0x7fe4167fc700] ERROR - [FFMPEG] - Could not dynamically load CUDA
Jan 26, 2020 15:28:46.243 [0x7fe4217fa700] ERROR - [Transcoder] [Parsed_inlineass_2 @ 0x2d31280] fontselect: Using default font family: (Arial, 400, 0) -> /usr/lib/plexmediaserver/Resources/Fonts/DejaVuSans-Regular.ttf, 0, DejaVuSans
When I set “Limit remote stream bitrate” to “Original (No limit)”, the file plays fine.
Got the ping. I looked at your previous log but you don’t have debug logging enabled so only the error is logged, not what led to the error. Please enable “debug” in your PMS settings, recreate the issue, and then provide me a new log.
Did I do something wrong or was it not showing in the logs?
I changed debug level to enabled, recreated the issue, and downloaded the logs. Is that the correct way to do it?
Ok, so there seems to be something missing. With that limit in place, the app is unable to direct play a file because the bitrate of the file is higher than the limit, which is expected, so PMS should transcode the file to lower the bitrate. However, your PMS is unable to identify the Android profile to know what to transcode to, so it just sends back the file as is. The app doesn’t want that file so it fails to play. It appears that it can’t find any profiles for any of the Plex clients.
I’m not sure if there is a permission issue with the location where these profiles are kept or if it might have been a bad install that never put these files in the first place. Unfortunately, I’m not a linux person so I don’t know the location where these profile are kept. I believe they should be located near wherever the executable is. I don’t know but maybe this other thread about Linux can help. Linux Tips
I installed Plex Media Server on my Windows 10 PC because I wanted to test if it is Linux permissions are causing this.
I went to play the same Watchman S01E01 file that causes it on Linux but it is reporting 3mbps instead of 18mbps from my Linux server. I can’t get it to hit the 10mbps limit so I can test if it will transcode correctly.
Ubuntu 18.04 LTS Version 1.18.4.2171
Here is from my Windows 10 PC Version 1.18.5.2309
Why is Plex Media Server reporting different bitrates between operating systems?
I made a mistake, the previous reply was from my new install on windows 10. I’m not sure if they will be different but here’s the one from my linux server that was reporting 18mbps
<?xml version="1.0" encoding="UTF-8"?>
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="3" librarySectionTitle=" TV Shows" librarySectionUUID="008503a2-6952-4482-9224-f2386b9436b6" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1576869286">
<Video ratingKey="5234" key="/library/metadata/5234" parentRatingKey="5233" grandparentRatingKey="5232" guid="com.plexapp.agents.thetvdb://360733/1/1?lang=en" parentGuid="com.plexapp.agents.thetvdb://360733/1?lang=en" grandparentGuid="com.plexapp.agents.thetvdb://360733?lang=en" type="episode" title="It's Summer and We're Running Out of Ice" grandparentKey="/library/metadata/5232" parentKey="/library/metadata/5233" librarySectionTitle=" TV Shows" librarySectionID="3" librarySectionKey="/library/sections/3" grandparentTitle="Watchmen" parentTitle="Season 1" contentRating="TV-MA" summary="In an alternate America where police conceal their identities behind masks to protect themselves from a terrorist organization, Detective Angela Abar investigates the attempted murder of a fellow officer under the guidance of her friend and Chief, Judd Crawford. The Lord of a Country Estate receives an anniversary gift from his loyal servants." index="1" parentIndex="1" viewCount="2" lastViewedAt="1580389692" year="2019" thumb="/library/metadata/5234/thumb/1580087408" art="/library/metadata/5232/art/1576468152" parentThumb="/library/metadata/5233/thumb/1576468152" grandparentThumb="/library/metadata/5232/thumb/1576468152" grandparentArt="/library/metadata/5232/art/1576468152" duration="3786449" originallyAvailableAt="2019-10-20" addedAt="1574545832" updatedAt="1580087408">
<Media id="11851" duration="3786449" bitrate="1457" width="1920" height="1080" aspectRatio="1.78" audioChannels="6" audioCodec="aac" videoCodec="hevc" videoResolution="1080" container="mkv" videoFrameRate="24p" audioProfile="he-aac" videoProfile="main 10">
<Part accessible="1" exists="1" id="12421" key="/library/parts/12421/1571669333/file.mkv" duration="3786449" file="/mnt/Media Storage/Media/Plex/TV Shows/TV Shows/Watchmen/Season 01/Watchmen.S01E01.It's.Summer.and.Were.Running.Out.of.Ice.1080p.10bit.WEBRip.6CH.x265.HEVC-PSA.mkv" size="690379944" audioProfile="he-aac" container="mkv" deepAnalysisVersion="4" requiredBandwidths="17434,2550,2294,2294,2294,2294,2294,2294" videoProfile="main 10">
<Stream id="27980" streamType="1" default="1" codec="hevc" index="0" bitrate="1257" bitDepth="10" chromaSubsampling="4:2:0" colorPrimaries="bt709" colorRange="tv" colorSpace="bt709" colorTrc="bt709" frameRate="23.976" height="1080" level="120" profile="main 10" refFrames="1" requiredBandwidths="17211,2384,2110,2110,2110,2110,2110,2110" width="1920" displayTitle="1080p (HEVC Main 10)" />
<Stream id="27981" streamType="2" selected="1" default="1" codec="aac" index="1" channels="6" bitrate="200" language="English" languageCode="eng" audioChannelLayout="5.1" profile="he-aac" requiredBandwidths="206,206,206,206,206,206,206,206" samplingRate="48000" displayTitle="English (HE-AAC 5.1)" />
<Stream id="27982" streamType="3" selected="1" default="1" codec="srt" index="2" bitrate="0" language="English" languageCode="eng" requiredBandwidths="1,1,1,1,1,1,1,1" displayTitle="English (SRT)" />
</Part>
</Media>
<Writer id="10344" filter="writer=10344" tag="Damon Lindelof" />
<Extras size="0">
</Extras>
</Video>
</MediaContainer>
Ah yes. That does make a difference. PMS runs what we call a deep analysis on your files. This checks what the actual bandwidth needed to playback the file instead of relying on the average bitrate reported by the file, since that can often be misleading.
Those represent the bitrate required (in kbps) depending on the player’s memory available in the clients. The Philips TV’s have crappy memory so from your previous log it appears it was using the first number of 17.2 Mbps. The playback info rounds up so it shows 18.
Your Windows server hasn’t gone through this analysis which you see from the XML is missing the information that Linux had. In this case, PMS assumes x2 the average bitrate. Your file has an average of 1.4 Mbps, so it will show 3. Give your new PMS 24 hours to perform that analysis and you should see that number also change to 18.
