Server Version#: 1.18.6.2350
Player Version#: 8.23.0.27973
I’m using the Android Plex app on my new Android TV (a Sony Bravia).
Until a few days ago, it worked perfectly.
However now, whenever I try to play a TV or Film, I get the message “An error occurred while attempting to play this video. Please check your connection and try again”
I believe that this is a problem with the Android TV app, as the same videos play perfectly well on my laptop and phone (TV, laptop and phone all on my home network, Plex server on a local device on the same network).
The problem came on suddenly (was there an update?) as I was half way through a movie, and I now can’t watch the second half!
I already saw this issue on my AndroidTV, just logout completely from the app, and login again, his should work.
It’s an issue with authentication token.
Hi, not sure how to access the logs, but reading the thread I think that this is the problem.
Unfortunately, the PMS is on a WD MyCloud box, and you cannot manually update it.
This thread shows a lot of unhappy WD customers!
The support document linked above tells how to pull Android client logs. However, you do not need to bother, as you confirmed you’re using one of the affected versions of PMS and cannot update.
As mentioned above, the workaround is to disable secure communications. Read the post for additional information:
Thanks for all your help — sadly setting the TV plex app to accept insecure connotations does not work.
The solution seems to be to replace the WD myHome Duo, if WD won’t issue an update! Very irritating that WD sold the Duo boasting about this feature, but in fact they don’t support it properly.
Note 1: You will lose Plex Web access via app.plex.tv, which uses https, when you make this change. You will have to connect to your Plex server via http://nas_ip_address:32400/web.
Note 2: This affects all clients. You will have to allow insecure connections on non-Android clients as well.
