Congratulations to your one user. I will happily forward 10+ of mine that will be elated to fill your inbox with navigational complaints that I am currently fielding with “I swear it wasn’t me” type answers.
If you can’t see the massive backlash happening, then you’re not following the right story.
I am happy for him. He obviously has the right type of users 
And he might argue that navigational complaints fall under the categories of “experiencing bugs with their specific installs and Who Moved My Cheese types”…
I was actually fully-prepared to need to explain that the Roku app appearance was out of my control, and I couldn’t do anything about any crashing/playback issues. I did say this user doesn’t normally browse in the normal library views.
This isn’t like mobile right after the New Experience app came out and most people were finding the app just crashing when they tried to play something. A larger number of complaints are just “I like how it was. Why did you change it?” I think the old interface is better, too. The left-hand library list is objectively superior for navigating and doesn’t make personal libraries a second-class citizen. I also don’t like the addition of image assets I have no control over (people who have spent 10+ years managing their setup’s posters and backdrops tend to get upset when the presentation of things gets monkey’d around with ). But I’m not going to act like Plex is out to get me or the new app doesn’t work at all when it’s been business as usual here.
Would be interesting to hear the official numbers of Roku clients by Plex and compare that to the number of posters on the forums.
Hating on Plex has been hip with tech bloggers for awhile now, because of the server-related changes, and the new interface is just giving them material for more content. For people with a large server already setup and a lifetime Plex Pass the reasons to start over are much less solid.
Add myself and four others using my server with Roku clients, none of whom have complained about the new app. I asked them if they were having problems, and they only feedback I got was about them having to log back in after the password breach (obviously unrelated).
If you want to minimize our complaints, do you feel there were any actual improvements in the new UI?
Clear Logos. There was actually a feature request for those. Plex has (predictably) not done the needed refactoring properly for them to look their best on the pre-play screen, though. Part of what makes adding that artwork challenging is the layout needs to be able to adapt for the logo. Consider when a logo is highly horizontal (long and low, like the Spider-man films), or more vertically oriented like It’s a Mad, Mad, Mad, Mad World. This would mean needing different layouts and some logic on the client as to which to use based on the aspect ratio of the logo image. One layout with the logo on top, and other info below (like now), and another with the logo aligned on the left and synopsis and other info to the right of it (for vertical logos), and maybe a third for the most-wide logos that might need to allow more intrusion into the backdrop image space (because scaling for a maximum horizontal length is making the text too small on those logos).
That’s essentially it, though. Moving the Recommended/Browse/Collections buttons to the left is awkward. I think the terminology change from “pinned libraries” to “favorites” is easier for new users to get, but that’s not an interface change.
I’m not trying to “minimize complaints”, just analyze the real situation. Let me tell you what is probably happening with these people losing their sh** because they think Plex is trying to trick them (?) into using the ad-supported services:
All of this is easily rectified with some calm troubleshooting and an understanding that a brand-new software may have some bugs to work out. But instead you have people piling on their personal subjective opinions about the new interface, objective observations about the new navigation layout, and experiences with bugs effecting specific people, and out comes “this new app is a disaster and barely works!” blanket statements. “Look at all the threads on these forums!” – where many people are cross-posting their same complaints. I saw one post the other night where they said simply “Plex, listen to your customers” and linked to another thread of the same discussion: the definition of an echo chamber.
Yep, I’m sure that 45 people are happy now. 
I for my part hate that nonsense and want my Posters back. And I’m sure apart from me there are more than 45 people wanting them removed.
I was asked if I thought there was any part of the new UI that was good, and I answered. 
The Clear Logos do give the preplay screen more polish when they don’t look dumb. My New Hope is to be able to replace this with the actual classic logo soon.
Regarding votes: It’s important to remember that they are limited and Requests normally are open for many years. I didn’t vote for logos because I have my votes tied up in functionality requests that are more important to me (and not to me - I voted to add Watch Together in the new app despite never using it).
I’m not sure what you mean here. Where have posters been removed in the New Experience Plex interface? 
Clear Logs could have been added to the classic Plex interface instead, so let’s not conflate them with the app rewrite. Also, there’s no reason Plex can’t add a simple toggle to disable Logo usage. They have pre-play screens that generate without the logos with no issue. You’re only proving my point right now:
Well, in the preplay screen. Now there is either one of these totally dumb logos or nothing at all.
Yes, but they didn’t and won’t for quite some time or even never, just like with loads of the other crap they forced upon us.
You said “posters”. Posters do not appear in preplay screens in the old interface. I just checked and posters are:
The only original image asset used on the pre-play screen is the background image, and that is still there [old / new]. So nothing has been removed here. I do think they need to tone down the ultrablur on it, though.
Your complaint is the same if they added the logos to the legacy interface – they might have not made a toggle there, either. Again, you’re conflating a single change (Logos) with the entire app rewrite.
I still use the old interface on a couple of my devices and of course there are posters on the pre play screens.
Yes of course, because it’s totally dumb.
LOL, you are. You are the one praising the new experience for the logo feature. I just pointed out that this “feature” is dogshit, just like the whole new interface.
Please circle the poster image here:
Sir, that’s not the TV interface.Apples and Oranges.
Did you notice you’re on an Android TV topic, and the last few posts have been discussing the issues with the Roku rollout?
Yes, I just wrote that, didn’t I?
If you don’t like the new Android Mobile interface, you’re free to use the old app still (as you are). The Roku users don’t have a choice.
That’s a bad example there, btw. You’re bemoaning the loss of the poster in the new interface, when your background is the exact same image.
In any case, there is still room for improvement in all these interfaces. Nothing is set in stone. It’s missing/broken functionality that is my concern regarding the rollout on Android TV.
Nice edit there, btw. But that doesn’t mean I think the New Experience is superior to the Legacy one. I named an improvement in the new UI, which is what I was asked:
He didn’t ask what made me think the new UI is better than the old one, just something it had that was better. Browsing on Netflix or other services and seeing things I have on my server, I do think “would be nice to have that logo instead of plain text for the title on Plex…”
I’ll offer another feature of the new experience which, in my opinion, is an improvement: Adjustable seek forward and seek back times. Between 5 and 60 seconds for each.
In the legacy interface it was inconsistent between apps (for the seek forward time). In some it was 10 seconds, in others it was 30. Now it’s configurable as a user preference.
I’m beginning to think Android TV version may not come out in 2025…
I’m hoping it doesn’t come out ever.
