Server Version#: 1.22.3.4523
Player Version#:8.17.1.25326
Blaupunkt 4K Android TV
Plex app working great expcept won’t play the next ep to a series and displays " An Error Occurred While Attempting to Play Video"
I’ve gone through troubleshooting, changed passthrough settings. I can’t change the player from new to old as there is no settings in the advance settings.
I’ve rest the android app completely and set it up - and still no go.
I haven’t had it long so I don’t know if this is a new problem or something that has existed before.
Looking in the logs - it looks like it’s trying to transcode? But when I go back into the season and select the ep, it plays fine and on the Plex dashboard, it shows the ep playing with video and audio on direct play… I’m at a loss
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Please recreate the issue and then grab the Android logs and post them here.
Thanks for the reply
Androidtvlogs.txt (1.2 MB)
Thanks. I see the error. Have no idea what is causing it. Will bring it up with the dev team.
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Any idea what’s going on with the error?
I’ve tried playing all sorts of different files and still get the same thing. I’ve tried changing the auto settings on the TV too to force different outputs and still have the same error 
Very annoying having to go completely out of the show, just to then go find the file manually to play - and that works fine. Doesn’t happen on my laptop - so much be a client only error.
The team is looking at your error to try and figure out what’s causing it.
3 Likes
Thanks Moviefan. People have been talking about this issue for six months, so it is nice to know that we may be closer to a solution. And thanks for following up and letting us know it is being looked in to,
There was a fix put in to address this and it is working for me now. The issue now is something different. Same result but different cause that hasn’t been identified yet.
No problem.
Nice to hear it’s being worked on.
Thanks for the update 
I have been experiencing this issue for the past few months. I do not know if you need any additional information, but I thought I would provide my environment/version information to see if that helps move a solution along.
Plex MediaServer version: 1.22.3.4392 (running on FreeBSD)
Plex Android TV App version: 8.18.0.25636
Smart TV: Hisense 65H9G
Android TV version: 9 (Software version: Tue Apr 6 09:34:34 CST 2021, Patch Level: February 5, 2021)
Error message displayed is:
An error occurred while attempting to play this video. Please check your connection and try again.
I will include an image if I am allowed to upload a JPG.
If you need any additional information or logs, just let me know how to produce it and I will post it.
Thank you!
@lorencfamily This is when playing the “Up Next” video after having finished watching another video? If so, please reproduce by playing a video, FF to the end, then try playing the next one.
After you see the error, grab your PMS logs and Android logs, post them here, or PM them to me for privacy.
I’ve just seen recently now also, when going back into the season to play the ep, sometimes the message displays straight away instead of “up next”. Very rare though. Hard to log and capture as I can’t predict.
I have noticed, if I play one ep, then go back in and play another ep, the app starts to chug. The more ep’s I play, the slower it gets. To the point where the OSD doesn’t come up and I have to force the tv to restart or unplug the TV. Never used to happen when I first brought the TV.
Source is 11mbps 1080p video. However, same issue happens when playing 60mbps+ 4K video too.
If I start the app fresh and force quit - the content plays and responds quickly again. @lorencfamily do you experience the same?
Just played a show with AAC stereo audio (not 5.1/7.1) and “up next” worked. Was direct play too.
I cannot say that I notice the app slow down or spin its wheels so to say. I have had an issue where connecting to the Plex server through the App results in the Plex logo graphic showing up on the screen and then the screen remaining blank as if it is unable to populate the Home page. At that point I will exit and then restart the Android TV operating system and everything works for a while.
I experienced the same issue with the same device, both with letting it countdown to auto play next and when manually clicking the right arrow to play the next episode. It’s only on this AT&T device, I’m having similar problems with Netflix giving a similar message that certain titles are unavailable when trying to play them. Never had a problem like this with other devices.
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I have the same error with my 55PUS8303 (android8) and my 58PUS8505 (android9) TV systems, but interestingly ‘Up next’ works fine with my Mi Box 3 (android9), tested with the same episodes.
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Any update on this as I have the same issue. If I let the episode play to the end then the screen goes black but eventually it moves to play the next episode with the countdown timer. If when reaching the end credits and I forward to the end then I get the “an error occurred while attempting to play this video please check your connection” error and I have to select ok and then manually select the next episode which then plays fine.
1 Like
Hi MovieFan
Any update on the fix for this? It’s literally driving me crazy. My TV I use the most has the issue. My other LG 75" WebOS tv doesn’t have the issue ~ using the latest Plex Server build
Version 1.24.1.4931
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Plex any update on this?? driving me insane, its been 3-4 months now, I can’t understand why its taking so long to fix such a minor issue and absolutely kills the user experience.
I’ve got the same issue. It’s been happening for months.
I have zero faith in Plex to fix anything these days. I’ve been with Plex for years and recently switched to Channels DVR for my live tv experience. Works like a charm, it’s so refreshing to use a product that you can have faith in.
The Plex watch from start issue (couple of big, very long threads, stretching back 12 months+) goes to show that bugs get little to no attention, there is little to no feedback/updates to users and it’s extremely frustrating.
This is yet another bug that will likely drag on for months.
Very disappointing, but sadly I’m no longer surprised.
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