Anyone seeing "Network connection lost..." message while using Plex on LG?

Plex Players Smart TVs
1

Server Version#: 1.15.4.993
Player Version#: 3.94.1

When using webOS Plex on a LG C65 TV I regularly see a message pop up that states: “Network connection lost, please check this device’s network connection” and often the pause and play buttons on the remote control stop working with Plex. When this happens the video I’m watching (over 5Ghz WiFi) continues to play without any buffering. The workaround is the hit the back button on the remote and then play whatever I was watching. Is anyone else seeing this? Is this a known bug with Plex?

Note, I’ve run the webOS youtube app for over an hours several times and I have not seen this happen.

2

I do and that message is from the TV itself, not the Plex app. I haven’t tried myself, but I’ve seen reports that changing the channel that your WiFi uses could help.

3

Thanks for replying. I have changed the 5GHz channel to one that doesn’t have any interference from nearby 5GHz networks. Note that I’m able to stream 4K films to Plex on the LG without any buffering so there doesn’t appear to be a bandwidth problem. I’d love to hear from a Plex support person about this.

4

I am on the support team. Our app may use more network resources than other apps so there could be a higher chance of the Plex app triggering that warning, but it’s still a warning coming from the TV itself.

5

I’ve seen this happening a lot in the last few days and never seen if before then. I’m using a wired connection, not wifi, btw.

6

Having the same issue, both wired/wifi as well.

7

I haven’t seen this for a couple of weeks now. I made the following changes in webOS on the TV (mostly to increase network throughout for high bandwidth 4k movies);

  • turned off IPv6
  • changed from wired to 5GHz wireless connection
  • disabled a few things as noted here
8

Mine comes and goes, so random… usually only happens to the wife. Have tired alot of different things, but because it is so random it is hard to work out what is causing the problem. You almost need to run wireshark in the middle and capture the issue when it happens next.

9

Plex has stopped working for me on my 2017 LG tv. Wired connection.

10

You stated:

So this is not a “Network connection lost…” Problem as you do not see this error.
So your problem does not belong to here.

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