Anyone using AlwaysUp to run Plex as a service? On restart, the application path has recently starting to reset as TEMP instead of the actual user

Last night seems like the server updated to 1.14.1.5488. I have it set to auto-update during maintenance window. I am unsure what version was it on before.

I am using WIndows 10 and I am logged in to the webclient/browser directly on the server. All the devices, iphone, shieldtv, etc can’t connect so I am assuming specifying a client version is irrelevant in this case. My friends list is there and its showing I am “sharing 2 libraries” but all the settings and the libraries are gone. Everything was working perfectly until last night - nothing was changed on the server.

Any idea how I can restore stuff other then setting up everything again? I haven’t had any issues for the plex server the last few years and I am not fluent in troubleshooting, logs and whatnot, although I can follow the steps if there are any to fix this.

Please help!

Please provide logs
gather them ‘manually’
https://support.plex.tv/articles/200250417-plex-media-server-log-files/

Did you move the location of the Plex data folder away from its default?
Perhaps to a different drive letter?

ok… I searched for Plex data folder and backups on google/plex site. Found this ‘com.plexapp.plugins.library’ and searched for it in the C drive. Then on plex client (blank with no libraries) I saw that it was pointing to C:\Users\TEMP\AppData\Local. The com.plexapp files in there were timestamped as today and there was no backups. I searched more and found the backups under C:\Users\MyUser\AppData\Local. On the plex client, I then changed the directory to the original one assuming that is the directory plex was using before and it started working!!

I am unsure if in past I would have changed the directory from TEMP to MyUser. Did this update reset the directory to TEMP?

Anyway, all seems well now. That was scary :slight_smile:!

Very, very unlikely.
I don’t know WHS enough, maybe this is a specialty of it?
Do you have a Windows user named ‘temp’?
If you don’t, I have no idea how this path name got into there.

Ok it happened again and I have more information.

I am using AlwaysUp to run Plex as a service so it can run without logging in to Windows. This setup has been working fine for quite some time.

When I just restart Plex from the desktop all is good.

But when Windows restarts, although AlwaysUp is set to use MyUser to log on it is possible that initially it logs in as TEMP (there is no actual user but there is a TEMP directory under users so I am guessing it’s an internal user). Plex sees that a new user is trying to run it and I guess sets the Application path to TEMP and everything goes blank.

Unsure how I would solve it as this setup was working before and just broke a couple of days ago. Anyone else using AlwaysUp to run plex as a service?

Use the service wrapper PMS as a service

or nssm.exe instead.

Or use the task scheduler, if you need hardware transcoding.

I have since determined that the method I was using to run Plex as a service is not the issue. I disabled that and just running Plex Server the normal way is still causing the same issue. I have opened a new thread Restarting windows resets PMS 1.14.1.5488 application data path to c:\users\TEMP

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