App.plex.tv is unable to connect to "______" securely

Plex Media Server Desktops & Laptops
, ,
1

Just as the title suggests, it seems that I’m no longer able to connect to my plex server when I was able to this morning.

Attached are the logs from this morning. I did notice this in the logs:

Jul 18, 2021 16:21:59.106 [11752] ERROR - getaddrinfo(192-168-1-40.abcdefghijklmnopqrstuvwxyz012345.plex.direct) failed: 11002
Jul 18, 2021 16:21:59.106 [11752] DEBUG - Network: 192-168-1-40.abcdefghijklmnopqrstuvwxyz012345.plex.direct failed to resolve to 192.168.1.40 but instead yielded “”

But I’m not sure how to remedy the issue.

Any help is appreciated. Thank you.

Server Version#: 1.23.4.4805
Player Version#: 4.61.2

Plex Media Server Logs_2021-07-18_16-29-22.zip (2.1 MB)

2
1 Like
3

Oh! I didn’t realize. Thank you so much, FordGuy!

4

thanks. I just happened across this issue…and also happened to be reconfiguring my local DNS servers yesterday (one of which is on the same box as my plex server)…

5

Looks like we’re not the only ones. Hopefully it’s just the Plex DNS stuff affecting you, as well.

6

Normal service has been restored

7

Still no go here. Maybe the fix to the service needs time to replicate.

8

Yes, still an issue here. I don’t think it is resolved.

9

EDIT:: I have resolved the issue, by changing the setting Secure Connections to disabled > Reboot plex and computer it is on > setting Secure Connections to Preferred > Reboot plex and the computer it is on.

So… they why is it not working? First image is via IP… second image is app.plex.tv

Server is running 1.23.4.4805

IP is running v4.57.4

plex-via-ip
plex-via-ip885×565 594 KB

App is running v4.61.2

app.plex.tv
app.plex.tv976×512 486 KB

10

The topic is listed as solved and the status.plex.tv shows all green; but I still have some users having connecting issues and I can’t seem to connect myself to my own server through the android app. Sooooo, it’s not fixed yet, unless I’m missing something

1 Like
11

Was down yesterday. Came back. Down again today.

12

Today, as bad luck would have it…

Let’s Encrypt, the certificate provider, suffered a major outage.

https://letsencrypt.status.io/pages/incident/55957a99e800baa4470002da/60f5b56d1c82f805369a7d98

13

Same issue. Able to access server on 127.0.0.1:… Can access using Plex app on Firesticks, iphone both local and external. Unable to access via browser, “app.plex.tv is unable to connect to “xxxx” securely”. Secure connection are set to preferred. Server is on newest (1.23.4.4805). Have restarted multiple times without any changes. Have tried accessing via 2 different PC’s.

14

LetsEncrypt’s status shows all green now; Plex still shows all green. I still can’t connect to my server through the android app or the TV app, and some of my users are still showing they can’t connect. I feel like there’s still something wrong in the pipeline somewhere

1 Like
15

On PC I normally connect to app.plex.tv but just now downloaded the windows Plex app https://www.plex.tv/media-server-downloads/#plex-app and was able to connect. On the same PC through the browser I can’t connect.

Capture.PNG

16

Having this exact same issue. Unable to connect via web browser. Am able to connect via my Fire TV Cube or by connecting directly via server IP.

Even tried disabling secure connection required on the server, and it made no difference. Still can’t connect via web with the app.plex.tv is unable to connect securely message.

17

Thought this might help someone.

Im assuming an ip changed with the recent downtime or something. I had previously used a vpn bypass to push plex around my vpn - in my case, going into the host file and removing the plex entries fixed the issue immediatly

18

Just updated to the latest version 1.23.5.4841 and it’s working now. Not sure if it’s due to update or something on Plex’s side. Didn’t make any other changes.

19

Having this exact same issue. I am unable to connect via app.plex.tv. I’m getting “Cannot connect securely” message. I can connect via my server IP and Plex is working fine on my Roku.

I’ve tried rebooting my NAS, rebooting my router, and disabling the Plex app on my NAS and then turning it back on. Nothing has worked.

I have upgraded to the latest version 1.23.5.4841 and I’m still having this issue.

20

As of 7-22 @ 10:55 I’m still getting this same error. Anyone else? Like the rest of you I’ve upgraded, changed settings and then changed them back, restarted, etc. My other devices are working fine but not the app.plex.tv methods via browser. Can connect locally too.