I have recently started having problems with my Apple remote when running Plex on ATV 3 Rev A. It will not pause but every other function works.
I have tried restarts and replaced the battery. I think it might be software/plex related rather than the remote itself but I haven't changed the setup in months.
Does the pause button work outside of PlexConnect. For example can you play a movie trailer from the store and pause it? Apple remotes aren’t the most durable things, I’m on my 2nd, my first one the right button stopped working.
Program (Learn) a new (alternative) remote into your Apple TV. You could also use any camera (like on a iPhone for example) to see if the remote is emitting a ir signal by looking at the ir emitter on the remote while pressing a button, it should light up if the button/emitter is working.
I tried wahlman.j's solution and decided to redo the pairing for my remote. Should have tried that earlier as it seems to have worked, will see if it stays that way!
Still doesn't work with Plex, It seems to be a software issue, the progress/pause bar stays at the beginning regardless of how far through a show/movie I am. I now cannot pause or go forward/backward.
Can you learn an alternative non aTV remote via aTV menu to test it? Otherwise your silver remote is bad (buy a new one) or restore ios to factory via the aTV menu or dfu (iTunes) to rule that out. My money is on the aTV remote.
Still doesn't work with Plex, It seems to be a software issue, the progress/pause bar stays at the beginning regardless of how far through a show/movie I am. I now cannot pause or go forward/backward.
Any ideas?
Yeah... sounds like that sort of iOS/subtitle issue: "white progress bar"