basically the truth here, all they seem to care about for at least the past 2 years
cant sideload? I want a zidoo one day but too invested (wife) into apple platform to ever switch away. Plex should work great on that thing since it natively supports all the things which means plex doesnt have to do anything
Thanksā¦ awesome response!
Other than the THREE YEAR LONG response time for audio out of sync thing 
guess I havenāt bumped up against the limitations yet.
And as you say the library and meta data handling is just outstanding on Plex so makes it hard to walk away 
So, there is a firmware version you can install that includes the Google Play Store, which allows you to install Plex, but the Plex app doesnāt use the native player from Zidoo, so doesnāt get the picture quality benefits. There is a hack out there that lets you have Plex launch the external Zidoo player, though. Its too much work and too fiddly, so I just suck it up and deal with having to effectively index my library twice.
As a result, I use the Apple TV 4K as the āfamily friendlyā option for streaming (Disney+, Netflix, Apple TV+, etc.) and for casual Plex usage via Infuse. When we have a family movie night, or I want to watch something on my own with the best possible experience, I flip over to the Zidoo.
Zidoo also supports frame-packed 3D, as does my projector, which is awesome. 3D is sort of on life-support industry-wide, but for the limited amount of content that still gets released, its pretty great.
Oh, and I will add that I paid a premium price for this Zidoo box, and I would gladly pay a grand for a Plex-branded box or a box developed in collaboration with someone like Zidoo or Dune HD that was all about high-end home theater experience. I just donāt think its in the cards!
I would be curious to see a comparison of the Zidoo picture quality vs the AppleTV 4K via Infuse. Using blu-ray and 4K uhd as source files, I donāt see how the Zidoo would offer better picture quality than the AppleTV 4K? Infuse is already identical to that of a 4K uhd blu ray player so Iām not sure how much further picture quality can go unless the Zidoo is doing something internally to upscale?
Iām experiencing the same thing with 8.18.
8.17 is working fine (I tested it by downgrading using TestFlight).
I created a new thread here:
Sighā¦
Believe it or not, not all players are created equal. Video codecs, HDR formats, etc., are very complex and nuanced, and quality varies from player to player.
Infuse is great, but I definitely see a big leap in picture quality with my Zidoo. They, along with Dune HD and Zappiti, have onboard video processing with something called the āDolby Vision VS10 engine.ā It offers extremely capable processing of UHD content with awesome SDR/HDR/DV conversion and mapping.
It seems that it is not that Plex is unwilling to pay. Dave infers that the vendor refuses to license to them.
Having said that, doesnāt the Shield support Atmos??
I use Infuse now. I would have deleted Plex off my Apple TV, but the missus insists it stays and insists on using it over Infuse, however she couldnāt care less how bad the picture or sound quality is and seems oblivious to the lip sync issues 
The Shield device itself is licensed for HD audio passthrough (TrueHD and DTS-HD), so it can pass those through. If a user doesnāt have a soundbar or AVR capable of decoding those codecs, or if they have passthrough disabled, then it will decoded on device or transcoded as appropriate, like on other platforms.
Hello,
Here some feedback. Iāve been trying the beta option for a while (8.18.1). I have to give the app a delay of 150ms to have a perfect lip-sync to my eyes. I donāt know if I have the new audio engine enabled in my case, but at least, I can set a fixed delay which seems to be constant across the video Iāve tried.
Again, I do think settings on the TV might matter (HDMI input audio format such bitstream or PCM, TV sound mode such as āAI Sound Proā or ācinemaā) and I wonder what are the settings we should use even though I try to set my tv to be as neutral as possible.
ATV 2022, connected directly to my LG 48C1.
I love how this is still an issue, three years later.
Plex: We canāt replicate this issue that hundreds, if not thousands of our users have been experiencing for 3+ years. Sorry.
The hundreds, if not thousands of users thatāve been experiencing this issue for 3+ years: huh
If there is no QA you canāt reproduce problems.
Shhhh
Donāt derail the conversation 
Itās not their fault remember! Itās those who donāt take their money for licensing! 
Where is this setting, I do not see it in my 1.18.1 I get from testflight.
As I understood it, you need to be part of a āspecialā test program that is enabled through the plex account by the Plex team. AFAIK, there are no open slots anymore.
In exchange, you have to give ācontinuousā feedback.
@AsylumAxel @Havohej @johnblaze00 Please try and contribute things that are constructive, and not just snarky comments. Please have a look at our forum guidelines, and ensure that future posts adhere to these guidelines.
I think that their comments contribute to this discussion. Also I fail to see whatās incorrect or wrong in their comments. Observing Plex over the years, the comments seem quite reasonable?
You are aware that all of the somewhat harsh feedback here (most certainly deserved too) would evaporate or even switch over to cheering if Plex just fixed this 4 year old bug, right?
Anyway, just wanted to throw my hat in the āMe tooā, and while at it, all of my family members are also affected on their very very different configurations. Which makes it extra hilarious that no-one could reproduce this for all these years in the Plex offices. Iāve not managed to find a single system that didnāt reproduce this. Iāve only found people that are not sensitive to it.
They may not be constructive where Plex are concerned, but I donāt see any other avenue where folks can express their dissatisfaction with the product that they have purchased?
The Apple TV client is not fit for purpose in 2023 with 4K and modern codecs and it looks like it is gonna remain that way.
I have chopped and changed between HTPC, Apple TV and Shield TV many times over my Plex years. It seems like Iām always chasing the best client. It gets weary. Shield TV Pro plays everything but isnāt without its own issues and the picture quality is not as good as the Apple TV - nor is the UI.
Plex is the best media software with regards to UI and features but the player (which is its bread & butter) just sucks. Infuse has great playback but the UI is basic.
Surely Plex can see why folks are frustrated. The opaque nature of Plex with regards to this issue and the DV issue (responses usually require us to read between the lines somewhat) doesnāt help things either unfortunately. There is no proper support, so youāre going to get people coming on here and venting.
