are you saying there is no audio sync issues for 1080 and down? Because that is most certainly not the case for me. Everything has an audio sync issue on my apple TV HD (I dont have the 4k apple tv, or any 4k content yet)
1 Like
Nope, i have apple tv HD and all my content is 1080p and lower. All of it is out of sync.
1 Like
### Everything I see tells me youāre a FREE USER (no subscriptions) .
( What is there to refund? )
I donāt use the same log-in.
AH, thatās probably why when I watch Plex at hotels (slow wifi so I use 1080p), I donāt see too much of a sync problem. But itās significantly more noticeable when I watch Plex at home (local LAN so 4K maximum).
Just as a user here, my own experience was that it didnāt depend on any particular resolution or codec. I saw it out of sync with different resolutions, and different audio and video codecs, it wasnāt dependent on it being 4K or 1080p, or anything else.
7 Likes
Iām playing around with Infuse. UI/search/sort sucks. No transcoding. 
1 Like
Why would you actually want it to transcode?
Connect Infuse to Plex for direct play (Apple TV) and use Plex if you need transcoding on mobile etcā¦
I think we can all agree that the Infuse UI is lacking but the way Infuse connects to Plex is changing.
Going forward there will be better search and sort and filters and tighter integration overall.
But Plex has 6 major issues on Apple TV.
- Audio sync Issues.
- No Multi Channel Spatial Audio
- New Audio player wonāt even start playback if the Audio track is True-HD. (possibly exclusive to using HomePods.)
- Audio cuts out after a minute or two when using HomePods.
- Fake DV forced upon us. (In the last couple of years of this no Plex dev, staff or ninja has ever made a single comment on this since it was announced as a āfeatureā in a shiny blog post and announcement.
- 60FPS playback. * (see below)
Getting used to the currently lacking Infuse UI is far easier than hoping/waiting for all the above to be fixed.
2 Likes
Because I frequently travel and I pack an ATV with me. Hotel Wi-Fiās bandwidth frequently cannot support direct play of my remux collection. But when Iām at home, I obviously prefer to direct play. And when Iām at the gym, I use my iPad and transcode.
Well nothing changes.
Connect Infuse to Plex for home viewing on the TV.
Keep using Plex on mobile devices or Apple TV (or if you can preplan use the download feature in Infuse) when travelling.
1 Like
Shame Infuse doesnāt work for you. Yeah UI isnāt the best but I am used to it now and it works well enough for me.
Why dont your connect your iPad to the Hotel TV? Thatās what I use on holiday (using Plex app on IPad) and it works just fine.
1 Like
Iāll have to disagree, and Iām well aware of the root cause, as the former lead Test Engineer for Playback, across all platforms, and the person who was involved in the testing and implementation of the enhanced player from the start. Plenty of other people in this thread have encountered it on content that isnāt 4K as well, itās not isolated to that.
4 Likes
Iām not getting this issue at all as I mentioned.
Non 4K ATV though.
For all those saying just use Infuse, I did that for year, itās a paid subscription app which I despise. While that may be a solution for some, we paid for Plex and thereās no reason why these issues shouldnāt be fixed on a thread 3 years in of trouble. I didnāt pay for plex to have to pay a subscription for a completely different app to play my media without issues. Also, for anyone still working at Plex seeing this, please kindly add some more TestFlight slots since theyāve been full for too long and no one seems to be around to approve them. Thanks.
2 Likes
Seems a strange thing to say for someone with a Plex Pass?
Yeah but here we are!!!
I mean, I paid for a lifetime, so Iām not paying monthly or yearlyā¦ 1 time deal. Not the case for Infuse. And if you think thatās strange, would it not be strange to pay for Netflix and then have to pay for Hulu in order to stream your Netflix content? Just sayinā¦
3 Likes
I still donāt get it sorry.
Your choice to pay for lifetime Plex.
Your choice not to pay for lifetime Infuse.
They are both apps with monthly, yearly or lifetime options. Thatās whatās strange.
Personally I would pay twice for something that always works.
But aside from that how are those lifetime subscriptions working out now?
Unsustainable is how.
Therefore Plex making zero money and recently making 20% of its staff redundant.
Lastly with regards to your analogy. It would be stranger still to pay Netflix to stream Netflix to find out that Netflix doesnāt stream anything without issues.
1 Like
Yeah. Just recently, Iāve been using my Shield Pro for Plex (direct play) at home. Before that, I was using OSMC Vero 4K+ (Kodi). I love the Vero but the UI is terrible; the Vero/Kodi UI is still better than Infuse, lol. It play everything 100% perfectly.
And when on the road, I deal with Plexās sync issue from the hotelās 10 mbit download connection, lol.
The value of Infuse, even if Plex had zero sync issues, is that it can play video and audio that Plex canāt, and better than Plex. It has a one time payment option as well. It is purpose built to connect to Plex, among others options. Itās not just a hack solution for Plex issues, or otherwise.
Itās worth it, even if Plex was issue free. Itās just an extra bonus at the moment that it doesnāt have the same audio sync and video stutter issues as Plex.
1 Like
The UI sucks. IMHO, itās a hack solution. I canāt even easily change sort (ascending and descending).
Iām currently on the one month trial. Iāll likely buy it. But Iāll be ditching it whenever Plex fixes the sync issue.
Just buy a year subscription. This will hit year 5 the way this is going
2 Likes
