Apple TV crashing when I browse episodes in any TV series

Plex Players Streaming Devices
1

Server Version#: 4.83.2
tvOS PLEX Player Version#: 8.4
Apple TV Version#: 15.5.1

When I scroll among the different episodes of a specific season in the library, my Apple TV app always crashes.

I have tried deleting and reinstalling the app, creating a new library, and nothing. Anyone else experiencing the same?

I noticed this happens when I try to access episodes bigger than 4GB… do you think that there is a dependency with that?

2

I’ve tested this but seem to fail reproducing any crashes or other weird behavior (regular files or big ones). That being said I’m not aware how the file size should impact browsing episodes as that’s not actually accessing the files.

Would you mind sharing the Apple TV app logs?

3

Sure. How can I get logs from the Apple TV Plex app?

4

See the link (orange text) in my post above

5

Thx a lot for your super fast reply!!!
I tried, but it looks like that this page http://192.168.1.80:32500/logging is not accessible… maybe it should take a while for generating logs… I’ll try again later and I’ll let you know.

thx a lot,
Ale

6

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