Hello, I am a member of my boyfriend’s Plex server. He is the server owner and has an active Plex Pass, and I am added as a Plex Home user. On my iPhone, I can use the Skip Credits feature without any issue under my account. However, on Apple TV, when I try to enable automatic Skip Credits, the app…

Will need to see the Apple TV logs to figure out why it does not think you are in the Plex Home of your boyfriends account.

Did you sign in to the apple tv with an apple id?

I checked the Apple TV logs. They show that the restore attempt finishes with “0 transactions found,” and all subscription products are marked as “not purchased” for the Apple ID signed in on the device. It is clearly checking the Apple ID for App Store purchases. There is no indication that it is …

At first I was logged in normally using tv.plex/link. After that, since others suggested logging out and back in, I tried that several times as well. Both again via tv.plex/link and also signing in with Apple ID just for good measure. Unfortunately, none of those attempts made any difference.

I am experiencing the same issue. My son is a home user on my plex server with lifetime pass. His ATV does not let him turn on auto skip because it isn’t recognizing him as a home user being equivalent to plex pass. Please advise.

He just did it and no change. It works on his phone, not his Apple TV.

Can he switch to the Server Admin Account and switch back to his account to test. GEMINI seems to think it’ll help the handshake needed to enable this feature on ATV.

Thanks for the suggestion. My account is login with Apple, so have to figure out how to make that work, then will try.

Apple TV not recognizing active Plex Pass for Home user

Plex Players Streaming Devices

Gatorman3385 March 2, 2026, 11:16pm 7

Have you tried this?

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Apple TV not recognizing active Plex Pass for Home user

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