Apple TV Suddenly started taking a long time to load a film and then stuttering when it does

Plex Media Server NAS & Devices
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1

Server Version#: 1.41.9.9961
Player Version#: 8.45 (Apple TV App)
iOS Version#: 18.5

Plex Media Server.log.zip (681.5 KB)

Hello,

I have multiple Apple TVs that up until yesterday were working fine. Today I have gone to finish watching a film that was working yesterday and when playing the film from the library it opens to a black screen with a spinning wheel. After a few minutes it starts to play but keeps on pausing. I have tried on 4 of my Apple TVs and it is the same on all of them.

I have also tested on my Android phone using the Plex App. It also does the same thing as the Apple TVs.

The Plex media server is installed on my QNAP, I have checked and there is no high CPU/Memory/GPU usage and network seems to be fine.
Everything is hard wired and no changes to my network have been made. I can access and play the files correctly from different laptops and computers using app.plex.tv

Any help would be appreciated.

2

Reset cache

Settings/Adnvanced/ Reset Cache

3

Thanks for the reply!
On the media server settings I there is no “Advanced” section even when “Show Advanced” button is on. Maybe I am been thick and just not seeing it though.

It is frustrating that the Plex settings do not have a search function so I could just search Cache and the option come up.

I will try and delete the cache manually.

4

Sorry, miss read, your still on the old app

5

Oh, did you mean to remove the cache on the Apple TVs not the media server?

6

I checked an Apple TV and there is no where to reset the cache.

All the apps and the server are upto date? What is the new version of the app?

7

Via Testflight for the New experience Beta

8

With the questionable quality of the Plex apps I won’t be using the experimental branch. :rofl:

9

Then that is unfortunate for yourself as the ATV new experience app has become very usable. Unless you depend on a few features that are still under development.

10

Thank you for your help anyway.

11

No worries ,I believe it won’t be long and it will be off Beta

12

I’m dealing with the same issue and it just started happening out of nowhere. I have to close the app between every TV episode, sometimes having to do it twice just to get the content to play. The app store says the app is up to date and the server doesn’t have any pending updates either. I’m not sure why this suddenly seems to have happened. I can’t find the reset cache option either.