AppleTV: File plays great over Infuse, has issues in Plex

Plex Players
,
1

Server Version#: 1.30.0.6359-1185e28d9
Player Version#: 8.11.1

All of this is over a local network connection

I have a file that will initially play well on Plex with the AppleTV, but eventually the picture gets stuttered while the audio plays fine.

I was able to play this same file with the Infuse video player app with the Plex sync.

This seems to be some sort of issue with using this file. What could I do to help provide more information on this video file to improve compatibility?

2

First step might be to take a look at what’s so special about this file of yours :wink:

https://support.plex.tv/articles/201998867-investigate-media-information-and-formats/

Also… for good measure… any details about how the file is streaming might help too (e.g. local/remote/indirect stream, any tracks being transcoded? → from the server’s “now playing” dashboard).
Exemplary screenshot from the "now playing" section
https://support.plex.tv/articles/200871837-status-and-dashboard/