AppleTV player not playing the 2nd and 3rd audio tracks

Plex Players
1

Server Version#: Latest on qnap NAS
Player Version#: Latest TVOS

The ATV only plays the primary audio track even if I select the other tracks, subtitles work fine. Now, if I play the same file on iphone or ipad, the other audio tracks works perfectly.
This is quite an interesting issue here…
The file details is:

Media

  • Duration 1:41:50
  • Bitrate 15360 kbps
  • Width 3840
  • Height 2160
  • Aspect Ratio 1.78
  • Video Resolution 4K
  • Container MP4
  • Video Frame Rate 24p
  • Web Optimized No
  • Audio Profile lc
  • Has 64bit Offsets true
  • Video Profile main 10

Part

  • Duration 1:41:50

  • File MILF.mp4

  • Size 10.94 GB

  • Audio Profile lc

  • Container MP4

  • Has 64bit Offsets true

  • Has Thumbnail 1

  • Web Optimized No

  • Video Profile main 10

  • Codec HEVC

  • Bitrate 14403 kbps

  • Language English

  • Language Tag en

  • Bit Depth 10

  • Chroma Location left

  • Chroma Subsampling 4:2:0

  • Codec ID hvc1

  • Coded Height 2176

  • Coded Width 3840

  • Color Primaries bt709

  • Color Range tv

  • Color Space bt709

  • Color Trc bt709

  • Frame Rate 24 fps

  • Height 2160

  • Level 5.0

  • Profile main 10

  • Ref Frames 1

  • Stream Identifier 1

  • Width 3840

  • Display Title 4K (HEVC Main 10)

  • Extended Display Title 4K (HEVC Main 10)

  • Codec AAC

  • Channels 6

  • Bitrate 319 kbps

  • Language English

  • Language Tag en

  • Audio Channel Layout 5.1

  • Profile lc

  • Sampling Rate 48000 Hz

  • Stream Identifier 2

  • Display Title English (AAC 5.1)

  • Extended Display Title English (AAC 5.1)

  • Codec AAC

  • Channels 6

  • Bitrate 319 kbps

  • Language French

  • Language Tag fr

  • Audio Channel Layout 5.1

  • Profile lc

  • Sampling Rate 48000 Hz

  • Stream Identifier 3

  • Display Title French (AAC 5.1)

  • Extended Display Title French (AAC 5.1)

  • Codec AAC

  • Channels 6

  • Bitrate 319 kbps

  • Language Spanish

  • Language Tag es

  • Audio Channel Layout 5.1

  • Profile lc

  • Sampling Rate 48000 Hz

  • Stream Identifier 4

  • Display Title Spanish (AAC 5.1)

  • Extended Display Title Spanish (AAC 5.1)

  • Codec MOV_TEXT

  • Language French

  • Language Tag fr

  • Stream Identifier 5

  • Display Title French (MOV_TEXT)

  • Extended Display Title French (MOV_TEXT)

  • Codec MOV_TEXT

  • Language English

  • Language Tag en

  • Stream Identifier 6

  • Display Title English (MOV_TEXT)

  • Extended Display Title English (MOV_TEXT)

  • Codec MOV_TEXT

  • Language Spanish

  • Language Tag es

  • Stream Identifier 7

  • Display Title Spanish (MOV_TEXT)

  • Extended Display Title Spanish (MOV_TEXT)

2

Which model Apple TV do you have? And are all of your files MP4s that are having the issue?

3

I have the latest AppleTV and the latest SW versions all over.
Yes these are mp4, they work on every other players (iphone, ipad, SonyTV, web, Samsung TV, Android) fine,
They also work with iTunes and VLC on the appleTV, so this is clearly not an AppleTV issue, but the Plex player on the AppleTV has a clearly a big issue here from what I can see,
If the other AppleTV players work, why not Plex?

4

“latest” is not helpful. 2 different models came out at the same time last.

I cannot reproduce the issue. Would you mind putting a sample file i can test with on Google Drive or similar and message me a link to it

5

I did some more tests on my side, since I have more than one ATV, one is working fine and one is not, so this is becoming interesting,
The two ATVs are the exact same models (A2843 - 148GB) and have the same TVOS (latest) and configuration. It happens not only for this file, but all of them with multi-audio tracks. Let me try to remove Plex app and reinstall it on the one that does not play game here…

6

OK so I just did this and now, it works again like supposed to. I guess something must have been corrupted while doing upgrades on the ATV somehow. The solution was remove the app, reboot ATV, reinstall Plex app, login again and now it works.