Server Version#: 1.23.4.4805
Player Version#: 7.24(1284) tvOs
Hello,
I am using PLEX to just play home videos recorded on an iPhone (4k, 60fps, hevc, mov) using DirectPlay - transcoding on the server is off. The majority of the movies play fine, however, there is a group of videos recorded on the same device, with the same specs that do not play. The message I am getting is: “Could not direct play because: App cannot direct play this item. No direct play video profile exists for protocol HTTP, with container mov, and video codec hevc”. How come only some of them are problematic despite having the same specs as the ones that play well?
XML for the one that doesn’t play:
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Home Videos" librarySectionUUID="b5a2eaca-2a49-4a1d-ac66-be5bd612369c" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1626067009">
<Video ratingKey="1499" key="/library/metadata/1499" guid="com.plexapp.agents.none://c6b984662d625710950b1aa35e82dbcfd8460124?lang=xn" type="movie" title="2021-07-16 19.20.01" librarySectionTitle="Home Videos" librarySectionID="1" librarySectionKey="/library/sections/1" subtype="clip" summary="" year="2021" thumb="/library/metadata/1499/thumb/1636513011" art="/library/metadata/1499/art/1636513011" duration="28553" originallyAvailableAt="2021-07-16" addedAt="1626477601" updatedAt="1636513011" createdAtAccuracy="epoch,local" createdAtTZOffset="-14400">
<Media id="1499" duration="28553" bitrate="48272" width="3840" height="2160" aspectRatio="1.78" audioChannels="2" audioCodec="aac" videoCodec="hevc" videoResolution="4k" container="mov" videoFrameRate="60p" optimizedForStreaming="0" audioProfile="lc" has64bitOffsets="0" videoProfile="main">
<Part accessible="1" exists="1" id="1499" key="/library/parts/1499/1626477601/file.MOV" duration="28553" file="/share/ZFS19_DATA/media/Videos/2021-07-16 19.20.01.MOV" size="172774601" audioProfile="lc" container="mov" deepAnalysisVersion="4" has64bitOffsets="0" indexes="sd" optimizedForStreaming="0" requiredBandwidths="47282,45995,42163,41243,41243,41243,41243,41243" videoProfile="main">
<Stream id="1087" streamType="1" default="1" codec="hevc" index="0" bitrate="48090" bitDepth="8" chromaSubsampling="4:2:0" codecID="hvc1" codedHeight="2160" codedWidth="3840" colorPrimaries="bt709" colorRange="tv" colorSpace="bt709" colorTrc="bt709" frameRate="59.993" height="2160" level="153" orientation="3" profile="main" refFrames="1" requiredBandwidths="46992,45705,41873,40996,40996,40996,40996,40996" streamIdentifier="1" width="3840" displayTitle="4K (HEVC Main)" extendedDisplayTitle="4K (HEVC Main)"> </Stream>
<Stream id="1088" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" bitrate="181" profile="lc" requiredBandwidths="155,155,155,155,155,155,155,155" samplingRate="44100" streamIdentifier="2" displayTitle="Unknown (AAC Stereo)" extendedDisplayTitle="Unknown (AAC Stereo)"> </Stream>
</Part>
</Media>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>
XML for the one that plays fine:
<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="1" librarySectionTitle="Home Videos" librarySectionUUID="b5a2eaca-2a49-4a1d-ac66-be5bd612369c" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1626067009">
<Video ratingKey="1544" key="/library/metadata/1544" guid="com.plexapp.agents.none://ce971b435658af001cb4aaa088e01dcdbe36cc2d?lang=xn" type="movie" title="2021-07-25 16.00.01" librarySectionTitle="Home Videos" librarySectionID="1" librarySectionKey="/library/sections/1" subtype="clip" summary="" skipCount="1" year="2021" thumb="/library/metadata/1544/thumb/1636512401" art="/library/metadata/1544/art/1636512401" duration="63375" originallyAvailableAt="2021-07-25" addedAt="1627244028" updatedAt="1636512401" createdAtAccuracy="epoch,local" createdAtTZOffset="7200">
<Media id="1544" duration="63375" bitrate="48185" width="3840" height="2160" aspectRatio="1.78" audioChannels="2" audioCodec="aac" videoCodec="hevc" videoResolution="4k" container="mov" videoFrameRate="60p" optimizedForStreaming="0" audioProfile="lc" has64bitOffsets="0" videoProfile="main">
<Part accessible="1" exists="1" id="1544" key="/library/parts/1544/1627244028/file.MOV" duration="63375" file="/share/ZFS19_DATA/media/Videos/2021-07-25 16.00.01.MOV" size="382582414" audioProfile="lc" container="mov" deepAnalysisVersion="4" has64bitOffsets="0" optimizedForStreaming="0" requiredBandwidths="47741,47169,45454,44760,44760,44760,44760,44760" videoProfile="main">
<Stream id="1063" streamType="1" default="1" codec="hevc" index="0" bitrate="47992" bitDepth="8" chromaSubsampling="4:2:0" codecID="hvc1" codedHeight="2160" codedWidth="3840" colorPrimaries="bt709" colorRange="tv" colorSpace="bt709" colorTrc="bt709" frameRate="60.008" height="2160" level="153" profile="main" refFrames="1" requiredBandwidths="47463,46892,45176,44502,44502,44502,44502,44502" streamIdentifier="1" width="3840" displayTitle="4K (HEVC Main)" extendedDisplayTitle="4K (HEVC Main)"> </Stream>
<Stream id="1064" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" bitrate="193" profile="lc" requiredBandwidths="179,179,179,179,179,179,179,179" samplingRate="44100" streamIdentifier="2" displayTitle="Unknown (AAC Stereo)" extendedDisplayTitle="Unknown (AAC Stereo)"> </Stream>
</Part>
</Media>
<Extras size="0"> </Extras>
<Related> </Related>
</Video>
</MediaContainer>
Any help would be appreciated.
