Artwork Missing

Plex Media Server Desktops & Laptops
1

Server Version#: Version 1.14.1.5488
Player Version#: Version 3.77.4

I recently moved my linux plex server over to windows to support full hw transcoding. Everything went really smooth transitioning except one thing. Some content is not displaying artwork. It shows that it exists, and the meta data is there.

The thing that I noticed is that on the items where the artwork is not displaying properly is it is being rendered as image/gif in html vs blob. See example below.

<div class="PosterCardImg-imageContainer-1Ar4M"><div class="" style="background-image: url(&quot;data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7&quot;); background-size: cover; background-position: center center; background-repeat: no-repeat; width: 100%; height: 100%; position: absolute; z-index: 2;"></div></div>

<div class="PosterCardImg-imageContainer-1Ar4M"><div class="" style="background-image: url(&quot;blob:http://192.168.1.21:32400/5f31f1d6-2e4b-4aaa-bdc6-3f99b681f6e0&quot;); background-size: cover; background-position: center center; background-repeat: no-repeat; width: 100%; height: 100%; position: absolute; z-index: 2;"></div></div>

The blob one works correct and displays correctly, however the gif one does not. If I unmatch and rematch the content it will update and work. However in the state where the meta data is correct if i just try to drop new cover art it will never update correctly.

Any Thoughts? or am I going to have to un match and re-grab all the meta data?

2

‘Refresh Metadata’ is not working?

3

Nope it never seems to update it.

4

Could you post the contents (not the URL!) of the Plex XML info of an affected movie please?

5

Here is one of them the xml without the coverart showing but it having meta data

<MediaContainer size="1" allowSync="1" identifier="com.plexapp.plugins.library" librarySectionID="2" librarySectionTitle="Movies" librarySectionUUID="78a7b8f1-d054-402f-999c-7c361a974118" mediaTagPrefix="/system/bundle/media/flags/" mediaTagVersion="1544815262">
<Video ratingKey="80778" key="/library/metadata/80778" guid="com.plexapp.agents.imdb://tt1272878?lang=en" librarySectionTitle="Movies" librarySectionID="2" librarySectionKey="/library/sections/2" studio="Universal Pictures" type="movie" title="2 Guns" contentRating="R" summary="A DEA agent and an undercover Naval Intelligence officer who have been tasked with investigating one another find they have been set up by the mob -- the very organization the two men believe they have been stealing money from." rating="6.4" audienceRating="6.6" viewCount="2" lastViewedAt="1461954838" year="2013" tagline="2 Guns, 1 Bank." thumb="/library/metadata/80778/thumb/1548822635" art="/library/metadata/80778/art/1548822635" duration="6555393" originallyAvailableAt="2013-08-02" addedAt="1418110236" updatedAt="1548822635" audienceRatingImage="rottentomatoes://image.rating.upright" chapterSource="mixed" primaryExtraKey="/library/metadata/206098" ratingImage="rottentomatoes://image.rating.ripe">
<Media videoResolution="sd" id="220923" duration="6555393" bitrate="905" width="720" height="300" aspectRatio="2.35" audioChannels="2" audioCodec="aac" videoCodec="h264" container="mp4" videoFrameRate="24p" optimizedForStreaming="0" audioProfile="lc" has64bitOffsets="0" videoProfile="high">
<Part accessible="1" exists="1" id="638907" key="/library/parts/638907/1418095454/file.mp4" duration="6555393" file="Z:\Media\Movies\2 Guns (2013)\2 Guns (2013).mp4" size="741240160" audioProfile="lc" container="mp4" has64bitOffsets="0" optimizedForStreaming="0" videoProfile="high">
<Stream id="1326428" streamType="1" default="1" codec="h264" index="0" bitrate="791" language="English" languageCode="eng" bitDepth="8" chromaLocation="left" chromaSubsampling="4:2:0" colorRange="tv" colorSpace="bt709" frameRate="23.976" hasScalingMatrix="0" height="300" level="31" profile="high" refFrames="5" streamIdentifier="1" width="720" displayTitle="SD (H.264)"/>
<Stream id="1326429" streamType="2" selected="1" default="1" codec="aac" index="1" channels="2" bitrate="113" language="English" languageCode="eng" audioChannelLayout="stereo" profile="lc" samplingRate="48000" streamIdentifier="2" displayTitle="English (AAC Stereo)"/>
</Part>
</Media>
<Genre id="170" filter="genre=170" tag="Crime"/>
6

Hm, it is still matched correctly to the Plex Movie agent.

The movies which you tried to unmatch and rematch, are thy also matched to the Plex Move agent or are they now on the TMDB agent?
(you can tell by the guid="...)

7

They are:

 guid="com.plexapp.agents.imdb://tt0322259?lang=en"

So they appear to be the same agents. Ones that work and ones that dont’.

8

That is weird.

Could you try and leave it to the butler for a week?
https://support.plex.tv/articles/201553286-scheduled-tasks/

enable

  • Remove old bundles every week
  • Remove old cache files every week
  • Refresh local metadata every three days

and see what happens within a week.
(make sure the Plex server machine is actually running during maintenance period)

9

I will let it. It has been running for about 3 days so far, but I will check with it this weekend. One thing to not is that the items missing artwork seem to be random some times. Sometimes they will show up and sometimes they don’t. But the ones that never show up are the ones that have image/gif in the html.

10

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