Metadate no grabbing Poster artwork in all cases

[HFChristie]

Server Version#: b1.19.3.2764-ef515a800-x86_64
Player Version#: Roku Express/Roku Ultra
{Logs attached} (Last 2 operations were UNMATCH (“One of our Spies is Missing”, 1966, Man from UNCLE.) and “Match”. I don’t know which log file is needed, so I attached entire downloaded ZIP.Plex Media Server Logs_2020-05-20_17-11-29.zip (6.9 MB)

I reloaded my NAS after adding an HDD - problems with that were resolve (another thread). Once ready, I added libraries to Plex and everything works fine. I was able to update those missed from automatic - no a big deal.

Unfortunately, in many cases (about 5%), while the metadata text loads (I can see release date, actors, etc) it won’t load the poster artwork. If if I can somehow “fix” the match, I just can’t get the artwork for most of them (of course, some work - damn that Murphy).

I’ve moved several of the offending movies out of the Movie lib, deleted trash, optimized DB and cleaned bundles - all green OK. When I move the movie back to the Library, however, it does the same thing - metadata text OK but no artwork.

I checked several of these to see if any other poster artwork was loaded, and the wrong one picked, but there were no posters listed except the default (clip from movie itself).

Am I missing a step on the cleanup and prepare for re-scan on these?
Any suggestions on how to get Plex to pull the artwork?

PS: I’m working on Movies, which are named “{Movie Name} {Release Year}.*”

Thanks in advance (again).

[HFChristie]

That didn’t make a difference (but I’ve added it to my list of Clean Up steps) - thank you!

I noticed there’s another Cache folder in the “Plex Media Server” folder (same level as Plug-In Support). Those files have a different format (name) than the one you indicated. That Cache folder should be left as is, right?

[HFChristie]

I was able to get six move to match, but they were unrelated to the Caches. They were mostly misspelled or different punctuation (hypen in place of colon (removed entirely)., fat finger spelling (double “P” instead of single, etc.

I didn’t t have CineMaterial agent - I thought it was a paid service, but I see now that it isn’t. I added that and it resolved another 10. Still have about 30 to go.- I’m going to go through all of those to check punctuation and other fat-finger spelling errors. Even 13 less manual’s saves time and effort. Those that doesn’t fix, I’ll fix manually.

The really weird thing is that I’m sure these all resolved (with the spelling and punctuation mistakes) before I expended HDD space. But, that’s computers for yo u

Thanks for the help!

[HFChristie]

I do use Filebot for TV show episode renaming. It works on Movies, too? I’ll have to try that.