Hi guys
All of a sudden i am getting audio dropping out for less than a second randomly though playback.
It appears to be the multi channel tracks ie: dolby digital dts and their hd versions as well.
windows 10 is up to date as well as the player and my graphics driver.
it appears to have started with the latest updates.
please help 
how often are the drop outs?
what is your audio setup hardware wise? how is it connected to windows 10? are you using passthrough?
logs?
Hi Dan
The dropouts are random but on every multi channel file, I have my pc connected to a Yamaha RX-Z11 receiver via hdmi, if by passthrough you mean having every surround option ticked than yes.
For some reason every time I try to upload the log file it fails.
I connected my NUC from the bedroom and duplicated the settings in PMP and played the same files without any issues.
I will try posting logs after I post this and close the browser.
log file still fails to upload!
I can’t seem to be able to upload the log file!
I have tried using chrome, edge and internet explorer.
Any idea as to what I am doing wrong :’( :’(
Hi. I learnt this the hard way. You have to change the file extension of your log file to .txt.
The dropouts may be the same issue I am having, try changing the video sync settings. If all else fails there is link to an older (working) version of PMP in this thread:
@Remoteglen said:
Hi DanThe dropouts are random but on every multi channel file, I have my pc connected to a Yamaha RX-Z11 receiver via hdmi, if by passthrough you mean having every surround option ticked than yes.
For some reason every time I try to upload the log file it fails.
I connected my NUC from the bedroom and duplicated the settings in PMP and played the same files without any issues.
I will try posting logs after I post this and close the browser.
log file still fails to upload!
so you connected the NUC to the Yamaha right and didnt have the same issue? that seems to point of a issue with your other machine then
if you turn off the these settings etc so its not using passthrough, does the audio still drop out?
No it doesn’t
logs attached
thanks lisa
Hi Dan
Any news on my issue?
are you using Hardware Decoding -> Enabled (copy-back) ? i
have you tried just using Enabled instead?
whats your Sync Mode set to under Settings -> Video
Hi Dan
Hardware Decoding is set to Enabled
Sync Mode is set to Audio
no idea then sorry, you should recreate the issue in PMP, i.e play something, let the audio drop out a couple times, then stop PMP and post the log showing it happening
have you tried running on Exclusive Mode in Settings -> Audio ?
i would probably uninstall PMP and the graphics drivers and reinstall both from scratch if it was me
Hi Dan
I tried your suggestion but it made no difference 
I ended up moving the nuc to the main room and using that with no issues.
I will probably do a fresh install of W10 soon as the main PC has been running on this install since W10 was made available… Who knows it may help, I will let you know if it does.
Anyway thanks for your help:smiley:
I’'m having audio drop outs as well, on my ROKU Ultra. This started happening last week, something has definitely changed. I never had this problem before and it appears for me to be MKV files with AAC 5.1 audio. The only way around it is to prevent transcoding by enabling direct play / stream.
Same here, noticed it for about a month. Always seems to happen with surround sound formats. Running Plex on a qnap server, PMP is on a HTPC running latest beta (plex member) builds. I’ve tried all the suggested solutions and no change.
I get an audio only hiccup anywhere from every 10 or 20 seconds to every minute or two. It only lasts a split second.
I think I’m bitstreaming but not sure how to tell. Receiver is a Denon x1300 connected via HDMI. I had no issues like this for the previous year and absolutely no hardware changes so I’m pretty sure it happened a couple PMP versions back.
This started for me one or two updates ago on surround content that is lower bitrate. The only way around it is to disable direct play, disable direct stream, force to burn subtitles and drop to a lower bitrate, which really hits the picture quality when the bitrate is already 1mb or 768k for 1080 /720p.
Pause, play or rewinding to play back the same frames you don’t get a drop out at the same point. It is really annoying.
Please advise.
Running on roku, latest beta plexpass server up to date.
Would love some feedback, even with the latest updates to the server and windows app it still happens. Just to clarify, this happens to me on direct play so it’s not a transcode, I’ve verified that. And it’s not network speed since I’m wired.
Same here… It’s been nearly two months since I raised this issue and still no fix:sob:
