Auto play of the next video has no video or sound until the next video

Server Version#: 1.20.0.3133
Player Version#: 8.4.2.19372

Using the new player. Auto Play Next is on. I tend to shuffle cartoons for my kids and when the next video comes on, the screen is blank, there is no audio but when I bring up the media bar, it is playing through. I can pause but I cannot go back to the previous video. I can go forward to the next and it works. And if I just let the video complete while it is not showing up, the next video is fine. This is very annoying. Is anyone else having this problem of the next video not showing up but is actually playing back?

Yes. I think i’m having the same issue.

My setup:

QNAP running server version# 1.19.5
Amazon Firestick 4K running version# 8.4.2.19372

I also often use the shuffle option, because its awesome. Will play that video, and then the next video is blank, no audio. I’ve noticed if I use the fast forward or rewind option on the video, it works fine from that point. But its annoying as I could be in another room when I think, oh hang on, the cartoons have stopped (Dad crime!)

I have some logs from my Plex Media Server, how can I upload this?

Plex Media Server Logs_2020-08-05_19-16-22.zip (5.3 MB)

So I made a note of when this happened, so this happened while watching “M is for Missing”. At around 10:15am, I noticed that episode had ended and the next one was on but was blank. I think it had been blank for a few minutes.

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Still having this issue. Any comment from the support team about this issue? Anything I can do to fix this?

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