Automatically starting subtitles

General Discussions
1

I noticed a setting in the database:
PlexDatabase=>accounts=>auto_select_subtitle

I saw that:

  • My master account is set to 2
  • All the sub-accounts are set to 1

Correspondingly:

  • When using the master account, subtitles start automatically
  • When using the sub-accounts, sub-titles need to be started manually

Is there any way, other than editing the database outside of Plex to enable the same auto-start functionality with the sub-accounts?

====================
There appears to be 2 ways to edit subtitle settings:

  1. Upper right hand drop down box->Account->Audio & Subtitle Settings->Auto-select subtitle mode->Always enabled
    I believe this is where the main account is getting set = 2.
    => This appears to actually work.

  2. Settings->Server->Languages->Subtitle mode->Always enabled
    This appears to be where the sub-accounts are getting set = 1.
    => This doesn’t seem to do anything.

Both appear to be controlling the same thing:

  • “Auto-select subtitle mode->Always enabled”
  • vs. “Subtitle mode->Always enabled”

Why are there two different ways of setting this and why does the only way that works only allow you to change the master account?

2

You need to use method 1) for your sub-accounts as well.
Use ‘Switch User’ first to become your managed user. Then perform method 1)
This way every user can have his/her own individual language preferences.

This only works for managed users though. If you share with regular plex.tv accounts as well (Plex Friends) they must perform method 1) themselves.

3

I’m not sure how I missed that. I thought I had tried that, but you are right, I switched accounts and there’s the option as well.

4

Out of curiosity, what does “2) Settings->Server->Languages->Subtitle mode->Always enabled” control?

5

@Reed97123 said:
Out of curiosity, what does “2) Settings->Server->Languages->Subtitle mode->Always enabled” control?

I’m actually not sure. It used to be mirrored to the language settings for the server admin.

6

They really should consider removing the duplicate/non-functioning settings as it is very confusing. I’ve been mad at Plex for the last half-year because their subtitle functionality wasn’t working when I was just turning the wrong knob the whole time.

It’s like elevators that have a close door button which completely ignore when you push it.

7

I was told that the setting under
Settings - Server - Languages is only effective when the server itself is not signed into a plex account - which only applies to a very small portion of the Plex user base.

I have filed a request for enhancement to either get this setting removed as long as the server is signed in or to at least add a clarification for users and a link to the ‘right’ settings page.