AutoUpdater failed (30006) - Manual Installation for the last 2 years now

Plex Media Server Plex Pass Betas
1

Hello,
I already postet this Thread a week ago in The “PMS/Windows” Subforum but didnt get an answer. Maybe I find someone here to help me?

In the last 2 years I encountered a problem with the built-in Update function of Plex Media Server [Windows 10] that I just lived with until today. After clicking “Download” [PMS: Settings > Server > General], PMS is downloading the file and giving me the option of Installing after it has reached 100%, as it is supposed to do, I think [because it had never worked]. So far so good. But when i click on “Install”, after about half a second it says: “something went wrong, please install manually”. That is exactly what i have been doing for the last 2 years now. (Installing it manually then). I have tried multiple sulotions offered here in this forum, but I couldnt resolve it so far.

Beside that Update error, Plex is working Great! <3 o:) <3

What i think is the cause of the Problem:

I moved the Plex Folder and Appdata to another Drive [C: to D:]. But left the Plextemp on C:

  • D:\Plex\Plex Media Server = LocalAppDAta
  • D:\Plex\Plex Media Server.exe = Directory of Program
  • C:\Plextemp = Transcoder Temp Directory

What i have done:

  • On drive D: check the chmod of the files&folders. Check the owner rights of the Folders according to Manfred73
  • Using the Microsoft Fix It tool Plex Support Article
  • Manual Installation. (Several times so far. Never solved the Update Problem)
  • Check the registry according to sa2000
  • Change back to C:\Users\Server\AppData\Local by using a SymbolicLink pointing from C:\Users\Server\AppData\Local\Plex Media Server\ to D:\Plex\Plex Media Server\ (and doublechecked in registry if LocalAppDataPath is correct)

What I couldn’t do so far

  • I found this article for a mac, but it is for a mac. The description of the Problem is similar to my problem. I only found the Butler Update Service in the registry but don’t know what what options i have to change it/disable it. Can’t update, “check for updates” is greyed out?

Plex Update Service Launcher.log

! May 08, 2018 09:28:05.048 [1484] DEBUG - “Plex Update Service Launcher.exe” “C:\Users\Server\AppData\Local\Plex Media Server\Updates\1.13.0.5023-31d3c0c65\packages\Plex-Media-Server-1.13.0.5023-31d3c0c65.exe” C:\Users\Server\AppData\Local\ “D:\Plex\Plex Media Server.exe”

Plex Media Server.log

! May 08, 2018 09:30:41.804 [1924] DEBUG - Jobs: Starting child process with pid 9044
! May 08, 2018 09:30:41.804 [8844] DEBUG - AutoUpdate: requesting check endpoint: /updater/products/1/check.xml?build=windows-i386&channel=8&distribution=english&version=1.13.0.5003-8fcb5b6e5, download: NO
! May 08, 2018 09:30:41.804 [8844] DEBUG - Downloading document https://plex.tv/updater/products/1/check.xml?build=windows-i386&channel=8&distribution=english&version=1.13.0.5003-8fcb5b6e5
! May 08, 2018 09:30:41.805 [8844] DEBUG - HTTP requesting GET https://plex.tv/updater/products/1/check.xml?build=windows-i386&channel=8&distribution=english&version=1.13.0.5003-8fcb5b6e5
! May 08, 2018 09:30:41.849 [2764] VERBOSE - JobManager: child process with handle 0x1008 exited
! May 08, 2018 09:30:41.849 [2764] DEBUG - Jobs: ‘Plex Update Service Launcher.exe’ exit code for process 9044 is 30006 (failure)
! May 08, 2018 09:30:41.850 [1924] ERROR - AutoUpdater failed (30006)
! May 08, 2018 09:30:41.850 [1924] ERROR - Could not connect to the Update Service (30006)

Is there anything else I can do? I would really appreciate some help on my problem. I would love to update the PMS from my AppleTV and/or from the Built-In Update Function. :slight_smile:

PMS Version: 1.13.0.5003

Thank you for taking your time to resolve my problem.

Best regards,
Christoph

2

I have had the same issue. Forced to update manually.

Watching for an answer.

3

There are more Members who confirm that they experience the same Problems.

Still the same, Auto update not working.

Would be Glad to hear some advises. Or at least a suggestion whom I may contact to resolve our Problem.

Greetings. :wink:

4

Still the same Problem.

Help is highly appreciated!

5

unfortunately It is not working, I’ve tried several things again.

But its still not working. :expressionless:

Well, I’m happy for every input.

6

Hello
:partying_face::star_struck::partying_face:I am back with good news - I was able to fix my Problem. :partying_face::star_struck::partying_face:

After another year of frustrating manual installation of Plex, i was trying to find a solution again. I stumbled about a Post of @sa2000 (His Post)

What was especially helping me was, that i didnt knew of HKEY_USERS\.DEFAULT\Software\Plex, Inc.\Plex Media Server
I was just only familiar with following Location (that i was changing but didn’t resolve my Problem)
HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server

So I just made sure that both are pointing to my ../../Plex Media Server Directory. (Which in my case pointed to different locations. One pointed to somewhere on C:\ and the other one to E:\

After the change i tried the auto update function again and it worked - for the first time in about 3 years. :partying_face:

TL;DR: E.g. In case your Plex Media Server looks like:

E:\Plex\Plex Media Server\Cache
E:\Plex\Plex Media Server\Codecs
E:\Plex\Plex Media Server\Crash Reports
...

Make sure to put the following value

E:\Plex\

into both registry keys:

HKEY_USERS\.DEFAULT\Software\Plex, Inc.\Plex Media Server
HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server

A BIG thankyou to you @sa2000 you finally (not intended in first place) fixed my Porblem and the one of many others :slight_smile:

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