Ok BigWheel, that’s a good news 
. However I did the following test on 2 differents MI BOX, in 2 differents places: I log in with my administrator account, everything works, then I log in with a managed user account, it no longer works (alway stop avec buffering) … How do you explain this ?
Someone playing Black Widow it is lowering quality from 4k to 1080p which would be a transcode your Raspberry Pi I don’t think can do. I would have them check their quality settings in app.
Jan 30, 2022 21:34:06.037 [0x70b62d48] DEBUG - [Transcode] Black Widow - video.width limitation applies: 3840 > 1920
Everyone else than me I mentioned in this thread has the right settings applied for direct playback only - no transcoding. However as PMS doesn’t manage to stream outside my LAN for some reason, it fallbacks anyway to transcoding. But I don’t really care about that, I just want to know why PMS isn’t able to direct stream a “2.5+ Mbps” media when my connection and the one of the person that wants to stream are both much better than that (200+ Mbps for both UP and DOWN for both of us).
Il have exactly the same problem with direct stream. Did you try to log in with your administrator account on the client of the other person ? When I log in with my administrator account, everything works, and when I log in with a managed user account , it no longer works (alway stop avec buffering). And this is not a problem bandwidth.
@FordGuy61 @BigWheel @OttoKerner any update?
Can you please get both your server logs and the logs from whichever player you are using
client_logs.txt (203,3 Ko)
Plex Media Server Logs_2022-02-16_22-19-29.zip (3,9 Mo)
@BigWheel hi, any update?
Sorry i missed a notification when you added logs. Looking at the logs it appears your server is using relay which will limit bandwidth. Accessing a Server through Relay | Plex Support
Can you check your hosts file to see if there are any Plex entries. There should not be. Do you currently or have you used VPN Bypass or similar in the past? Have had reports of that adding entries to host file which can create issues for things like remote access.
Thanks for your answer. It’s weird because “Remote Access” has always been green and ready like that:
There are no entries containing Plex in /etc/hosts (only default entries, localhost & another localhost thing related to another subdomain of mine). And I’m not using any VPN.
@BigWheel hi, any update?
I see nothing in the logs you provided outside of relay that indicate it is limiting bandwidth. Is this only happening with the web app in browser?
Hmm yes most of the time, I think I tried once on the Windows client but same result.
And about relay you can see my screenshots and the what I wrote under, I have no clue why such a thing would happen
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