On my PS5 when I go to watch certain episode of a show it just pops up as a black screen and it never loads but if I try on my phone or computer there is no issue. What is going on and how do I fix it?

I have the same issue on PS5 since the last server update. I’m only seeing a black screen after the initial buffering. There is no progress shown on the playback bar. On the server I can see the video track is progressing on the playback bar on the dashboard. This only affects the PlayStation app. T…

Does anyone have a fix or an update on this issue? This was reported over two weeks ago and there doesn’t seem to be progress on a fix reported.

I’m having this same issue, but for some reason movies work perfectly fine. Tv shows go black like the buffering won’t start. This is only for my local server. Remote files work fine, it’s so strange why movies work but tv shows won’t. This is on the latest PS5 firmware, updated today.

I am also having this problem. On all other devices it plays just fine. Only the Ps5 that has this issue. The workaround I have had is to playback at lower quality. But since this is affecting videos that already has pretty low quality, this isn’t rly an option in the long run.

Gonna bump this. Having big problems on PS5. Can no longer watch things on it. Can see all the info for stuff, but can’t watch it.

Having this same problem only fix is to lower quality or change the Burn Subtitles option from “Automatic” to “Only Image Formats”. This has the side effect of making certain shows subtitles very messy to read. It’s almost been a month and still nothing on this issue and it’s getting annoying now.

I see that some people have mentioned lowering the playback quality as a workaround to get the videos to play. I just want to add that most of the videos I am having issues with are already low resolution and cannot be adjusted to play at lower quality.

I’m using plex server version 1.25.5.5492 and it’s working fine, try downgrading your server.

Sounds like a possible temporary workaround, but as the PS5 app is the only one having this issue they just need to update the PS5 app. Honestly, I don’t know what they haven’t already.

Yeah I’ve been stuck on 1.24 for months now. Crazy that this is still an issue.

Black Screen: PS5 playback error

Plex Players

russbgrant June 9, 2022, 5:41pm 21

I’m not sure but I think this black screen stuff is part of the same issue that’s been discussed over here for ages. I just started getting the black screen, but the direct play/stream has been ongoing:

Topic		Replies	Views
PS5 Buffing issues/concerning behavior Plex Players playstation	45	2963	January 27, 2023
PS5 Buffering Problem (Direct Stream /Direct Play not working) Plex Players server-windows	155	7827	August 14, 2023
Playstation 5? Plex Players playstation	41	2885	April 28, 2022
PS5 - stuttering direct stream Plex Players playstation	101	5023	July 18, 2021
Ps5 PLEX app constantly stops playing any show/movie Plex Players playstation	2	319	November 24, 2021

Black Screen: PS5 playback error

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