Black Screen

Plex Players Gaming Consoles
1

I originally posted this in another sub-forum, without realising that this one existed. If I've broken any rules and need to delete my old thread, please let me know; I'm happy to do so.

 

I've installed the new Xbox One app, it connects to my server, I can browse through my whole collection just fine, but when it comes to playback, nothing happens. Literally. I am presented with a black screen that just stays black indefinitely. The app is still responsive (I can hit B to go back), but as for playback, nothing happens at all. I can hit play, pause, fast forward, rewind, but they all do nothing, and the screen stays black.

 

Anyone have any ideas on what I'm doing wrong?

2

I posted this identical issue earlier this morning (also in the wrong sub):

I'm having issues trying to play my media on my Xbox One and was wondering if anyone had encountered the same problems and more importantly found a solution.  I have my server running on Windows 7 and it is connected to my ISP's router but it is connected to a dumb switch.  It is on the same subnet and is still using the router for it's IP.  The Xbox One is connected to the same router and has the app installed.  When I use the app, I can browse my entire collection and channels, but when I go to play a selection, all I get is a black screen.

 

I've tried updating my server (version 0.9.11.1) and the Plex app.  If I try to play via my Android device it works fine both on my local network or over 4G.  If I use a third party connector app like Skifta, I can play the media on my Xbox One just fine.  I can also browse and play my media just fine from my Xbox 360 (just file listings, not an app) that has the same setup as my Xbox One on the network.  

 

If anyone has run into this or if you know the solution please help me out.  Thanks.

3

Same problem a friend is having :( No idea the cause or how to fix. Basically he plays any content from my Server and 90% of the time it will end up in a black screen. :(

4

Try removing and reinstalling the app.

5

Try removing and reinstalling the app.

Tried many times :(

6

Try removing and reinstalling the app.


This also did not work for me.
7

Having the same issue, finally got the server to stop crashing and now no playback .... Hope this gets resolved soon! :)

8

Did you have a custom Xbox One.xml profile installed ?

If yes delete that from the system profile folder and make a repair installation of the plex server.

9

This worked! Thank you so much.


For those that need steps:

  1. Go to your Plex Media Server folder on your hard drive. Look for a resources\profiles folder and delete “Xbox One.xml”
  2. Find PMS in your Programs and Features section of the Control Panel and highlight it.
  3. Click Change at the top and then Repair from the options.
  4. Launch the server when done repairing.
  5. Quit the app on the Xbox One by going Home, then press the Menu button while the app is highlighted, then select Quit.
  6. Restart the app and enjoy.


    Thanks again @mike4001
10

Woo! Working perfectly now, thanks!

11

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