Bloqueo de mi cuenta, no me llega el mail para reiniciar mi password

Hello, I share my account and I spend with friends and family within the same network. The problem is that my account can be blocked and I can not log in with my usual username and password, and by choosing my password, I did not send the email to my email to reset it. How can I do? my email from that account is nestorkebroth@gmail.com