Not receiving password reset emails

General Discussions
1

I’m having the same issue I’ve seen a ton of other people on the forum having. I’m trying to reset the password for my account, but I’m not receiving the email.

Yes, I’ve checked my spam, all mail, inbox, etc. I’ve made sure the email address is not blocked, and I’ve tried from an incognito window from both my desktop and my phone (off my local network). Nothing seems to work.

This is aggravating because I started getting an “incorrect password” error out of the blue. My password manager remembers my password, and I don’t share my account, so I know it hasn’t changed.

2

Your email provider send a recieved receipt to us so if not in your inbox they are doing something with it.

Sometimes with hotmail it creates “rules” which move mail to random places and it is not always in trash or junk mail folders. In the hotmail web interface check the “rules” settings.

if nothing there contact billing dept and they should be able to verify who you are and help you out. https://www.plex.tv/contact/?option=plex-pass-billing