Could not hurt. the PMS folder should not be affected.
Did your device recently update to OS5 or has it been on it for a while?
mmm, im not sure… but i think i have the same almost for a month
i tried uninstalling/installing, and no luck 
I am on the same WD-version.
Today’s Plex-update is not the first one on this version. Previous updates were fine. Today’s update broke my Plex.
maybe… if you help me doing a backup of the libraries… i can do a hard reset to my ex2ultra and try again?
(this option should be the last one…)
Were you able to reproduce this?
Our QA guys have not been able to on our test machine yet.
not having plex is killing me, haha literally loosing my mind.
sorry for “off-topic” sentimentalism
were they able to reproduce it? i can share my screen with you with anydesk if you find it usefull.
They could not reproduce it. I’ll ask if sharing via anydesk is possible
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could you also ask if is it possible that doing a hard reset to my disk
the problem explained there… maybe has something to do with this problem?
and… maybe this is needed?
It is a very old article. That wouldn’t explain why it went just fine for years, and suddenly (without a OS-change) broke Plex.
Some users on Reddit also report this issue, so we are not alone.
I do wonder what the current steps are?
I’m been trying to reproduce this and I can’t.
How are you guys installing the update? I’m just using the WD interface and it installed and runs just fine for me. This is from the other day when I first tested.
Exactly like that.
I have no other option to install it.
Did you install Plex or did you update it from a previous version?
I am always updating every update that way, never skipping one, and it always went fine.
Maybe the issue was inserted in the previous version?
yes, i also install it with that option
been doing it like that from 2018 without issues
@andyvandersteen also have the logo “broken” ?
