Broken update in mycloud ex2ultra

Server Version#: 1.25.1.5286
Player Version#:

updating to this version made my version crash, i cannot enter to my plex server now :frowning:

imagen

help please :frowning:

is it possible to get your server logs. On a WD MyCloud the logs folder should be in

/mnt/HD/HD_a2/plex_conf/Plex Media Server/

Can you just zip them all up into one file.

let me know if you need another file

imagen

1.tar (2.7 MB)

1 Like

i have been updating the server since 2018 and ive never had any issue :frowning:

in this thread

@arthurvasey is saying that has the same problem

ok. We have folks looking into it

1 Like

did you found something?

can i give more info?

when i click in ‘configurar’ from settings in my wdex2ultra:

goes to this url: http://192.168.1.81/plexmediaserver/index.php

and says this:
imagen

Yeah it does not seem like the server is starting at all. your most recent log is the server version before that. We are trying to reproduce on our test devices

Following this topic.
I have the exact same issue after the update.

Glad to see it’s not just me!

1 Like

if i install the previous version, maybe is gonna work?

could you give us the file .bin of the previous version to install, to test it?

I’m working on getting the older version. Can you please tell me the file name of the one that you have downloaded for 1.25.1.5286

i have this one

PlexMediaServer-1.25.1.5286-34f965be8-MyCloudEX2Ultra_OS5.bin

here ya go WD EX2Ultra 1.25.0.5282

ok, bad news…

imagen

installed it, and still happening…

logs did not wrote anything…

imagen

should i try uninstall/install?