(BUG) Chromecast with Google TV HD and 4K stutters with HEVC main 10 1080p movies

Plex Players Streaming Devices
1

Hello all,

Some of my users with Chromecast with Google TV HD are having issues playing HEVC Main 10 1080p movies. The sound plays but the movie plays at a low rframe rate (i think 10 fps?). I tested the same release on iOS, Windows, two different LG TV’s and three different Samsung TV’s and they play just fine. Even on the XBOX Plex client it plays fine. This issue is only limited to the Google TV Chromecasts.

According to my plex dashboard, the movie direct plays in aswell video and audio. Also the subs aren’t being transcoded. I already tried enabling “Disable HW Overlays” in Dev Options on the Google TV but no luck.

x264 releases play just fine…

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Google Chromecast TV stutters with HEVC main 10 1080p
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Short update: Someone I know someone who has a Plex server too with multiple of his users having a Google Chromecast with 4K. I sent him the exact release of the movie. Even the Google TV 4K variant is having issues with the movie. This looks like a bug to me because the Google TV 4K should be able to play the file without any issues.

Also, this seems to be limited to HEVC with main10 as profile. Is there any way to report this to a Plex employee so they can replicate the issue?

Google Chromecast TV stutters with HEVC main 10 1080p
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